Try booting to the UEFI and toggling WiFi and Bluetooth off. Wait 30 seconds, then toggle on again, restart. Any change?
Intel® Wi-Fi 6 AX200 or AX201 is not starting on Surface
Hi - My wifi option disappeared on my Surface this morning. I follow this help page: https://support.microsoft.com/en-us/surface/wi-fi-settings-are-missing-in-surface-7083cc46-be13-9dff-0af5-43904115a0f9#:~:text=Make%20sure%20Airplane%20mode%20is,network%2C%20and%20then%20select%20Connect.
I went through all of the solutions, and discovered that Verify that Wi-Fi is no longer available in Device Manager. In Device Manager, I can see "Intel® Wi-Fi 6 AX200 or AX201" under Network adapters, but there is yellow triangle symbol with an exclamation point beside this adapters. I tried to Disable, then Enable and Restart and it still does not work. When I open the properties the Device Status reads, "This device cannot start. (Code 10)".
When I try to update the driver, the message says, "The best drivers for your device are already installed." When I try to search drivers in "Windows Update" I get a message that says, "We couldn't check for updated, because you aren't connected to the Internet."
Any suggestions?
Surface | Surface Laptop | Network
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6 answers
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Barb Bowman 80,700 Reputation points MVP Volunteer Moderator2022-07-05T18:33:14+00:00 Try this:
- Select Start > Settings > Update & security > Recovery.
- Under Advanced startup, select Restart Now.
- Under Choose an option, select Troubleshoot > Advanced Options > UEFI Firmware Settings, and then select Restart.
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Anonymous
2022-07-06T19:42:54+00:00 I have the exact same issue, and I’ve done everything that you stated above but it’s still not working.
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Anonymous
2022-07-05T18:53:17+00:00 Got it! Thank you so much!
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Anonymous
2022-07-05T18:13:31+00:00 I can't get the UEFI menu to appear. I've tried from my computer off and from on.