Surface pro 7 won't turn on, shows logo then disappears after a second.

This happens to me often. What works for me is holding down the power button for almost a full minute while the logo flashes....eventually it goes away and I release the button. Then when i hit the button again it start as usual. Other times I've had success holding the button down for even longer until the start up circle appears.

option 1 doesn't work, and option 2 and 3 require me to be able to access the login screen and settings menu respectively, which I cannot as the only thing pressing the power button does is make the microsoft logo appear before the screen goes black again. I will try the recovery image in the morning, but I don't have high hopes as I again doubt I will be able to access the menu required to use the USB.

As an update, during one of the periods when it was working I performed a full factory reset, and that seemed to sort it out for about a month and a half until today when it decided to return to it's previous problem.

I created a usb recovery drive, plugged it in, and followed the instructions of holding the volume down button while pressing the power button. As before, I just got the microsoft logo for a second before it disappeared, instead of going to the spinning dots like it's supposed to. In the time since I've made this post, the issue has sorted itself out and restarted at seemingly random times for no discernable reason. Sometimes my device turns on and functions normally, sometimes it goes back to being a brick, I have no idea what causes this or when this happens, but as it is extremely inconvenient I'm looking for a fix. I'm concerned that if I send it in for repair while it's not turning on it will decide to work when it arrives and will just be sent back as is.

Hi Finn!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're experiencing issues with your Surface Pro 7. Based on the information you provided, it seems like there might be a software issue causing the device to get stuck on the logo screen. Here are a few troubleshooting steps you can try:

1. Disconnect any external devices (such as a keyboard or mouse) and try turning on the device again.
2. Try booting the device in Safe Mode. To do this, press and hold the Shift key while pressing the power button to turn on the device. Keep holding the Shift key until the login screen appears. If the device boots up in Safe Mode, it could indicate that a third-party app or driver is causing the issue.
3. Try performing a system restore to a previous point in time when the device was working properly. To do this, go to Settings > Update & Security > Recovery > Advanced Startup > Troubleshoot > Advanced Options > System Restore.
4. If none of the above steps work, you may need to perform a factory reset. Please note that this will erase all data on the device, so make sure to back up any important files before proceeding. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset. Before you begin, you must have at least an empty 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image. 

To proceed, please follow the detailed instructions in Creating and using a USB recovery drive for Surface - Microsoft Support.

Please let us know with how it goes. We look forward to hearing from you.

Regards,

RodelioP.