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Locked at 30 fps when playing games

Anonymous
2021-05-12T19:04:07+00:00

Hi,

I have the surface book 2 15" with i7 and recently when I try to play video games at a 4k resolution I am capped at 30 fps. Usually, I should be getting around 60-80 fps when playing Valorant and League of Legends. A couple days ago I noticed this issue and would have to restart 3-4 times until it would go back to normal at 60-80 fps. Please help, I am clueless to what the issue is as the graphics card should be able to run higher than 30fps. I also had this laptop for 2 years now so I'm not sure if this has to do with the battery. 

I have tried:

  • updating graphics card drivers
  • use better optimal settings in the video games
  • turning off power save mode on nvidia control centre
  • turning off vsync
  • checked for windows updates
  • checked if the nvidia graphics card is being used for these games (it is, I checked the task manager performance tab)
  • computer is plugged in always
  • reinstalled both games
  • uncapped fps in both games

If I change my resolution it does help the fps a lot but the screen is very distorted. Please help, any advice would do! Thanks

Surface | Surface Book | Performance and maintenance

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  1. Anonymous
    2021-05-13T15:55:42+00:00

    Hi, Thanks for the suggestions,

    When I loaded the game I checked my temperature pc and it was around 60-70 which I think might be the problem. I tried to unplug as you suggested but it made my fps in-game very unstable.  Are there any tips to keep my laptop at a lower temperature? I tried to get rid of any unnecessary background applications. I also have a keyboard, mouse, and usb to ethernet cable plugged in. I noticed sometimes that my usb ports would disconnect and my keyboard would be flashing on and off. I feel like it might have something to do with the temperature as well.

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  2. Anonymous
    2021-05-12T22:38:43+00:00

    Hi NatalieS18,

    Thanks for reaching out to Microsoft Community and posting your inquiry. We appreciate the effort in performing the troubleshooting steps. 

    Here are the methods that you can try:

    • Try to unplug the device while playing, playing a heavy game on a device which is plugged in to a charger the whole time could cause a rise on the temperature and would affect the performance.
    • Check the device temperature while playing the game. 
    • set the device performance to Best. Go to the battery icon > slide the slider to Best Performance.
    • Make sure to close all unnecessary apps running on the background. Go to task manager > right-click the app and choose end task. 
    • Try running just the game and nothing else then observe. 

    Keep us updated by replying on this thread.

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  3. Anonymous
    2021-05-13T16:52:15+00:00

    The Surface Book is not a gaming machine. Mine gets hot just playing visual novels. Even if you select the Nvidia processor for a game in the Nvidia Control Panel it will continue to use and overheat the Intel processor.

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