Touch screen stops working within a half hour or less after starting the computer

Bummed out not getting a response here, this Surface Pro 8 - I got this new one just to use the stencil so unfortunately it is going back to BestBuy and getting swapped out with a Lenovo Yoga. Buh bye Microsoft, last time i buy your flawed stuff!!!

HELP!!! Im having the same issue, touch screen becomes unresponsive on Surface Pro 8 just purchased yesterday. It works fine for a few minutes, then for no reason the touch screen stops responding and nothing fixes it other than a reboot OR closing the screen onto the keyboard for a few seconds - if you just close the keyboard onto the screen and immediately open does not fix it, the screen needs to be off for about 5-10 seconds for this to work. The keyboard does not come with the device, so those folks that dont have a keyboard will not be able to do this!

I've tried multiple things, simply turning the screen on/off using the power button does not fix the issue either, it MUST BE with the keyboard.

I've run updates, and also checked device properties to see if any drivers are bad or not working, however so far everything seems fine, no errors, nothing I can detect so far.

This Surface Pro 8 is running Windows 11, version 21H2 (OS Build 22000.348) - this is the latest with applied patches

Hi

I to had touch issues with 2 brand new surface pro 8. Both mine were i5/16gb/256. First was returned as well as the second one just today. I had touch screen non-responsiveness on both off and on. Always was near the top, top left corner browser tabs, and bottom right and top left. Sometimes and yes I've counted, it would take 23 taps to close the red X for any window. Switching browser tabs often wouldn't respond for several taps... I did ALL suggestions online, reset both twice each, ran all suggested scans, updates, etc, and the issue always came back. I had spent 8 days on each one trying to get it to work, finally sent the first one back, then now have returned the second one. I have a surface go1, surface go 2, and an older Surface pro 5 (2017) and not one of them has this problem and all of them run windows 11. I finally had had enough so went the refund route until this gets fixed in future models/revisions. Both units were ok first day or two then this started happening.

This is happening over, and over, and over. The touch screen is unusable after a few minutes of using the Surface Pro 8 feature - in particular when Im using the new stylus on OneNote Office 365 (ALL IS BRAND NEW HERE: the Surface Pro 8, the Stylus, the keyboard). $2,000 dollars of gear here plus Microsoft licenses for Office 365.

SEE ATTACHED SCREENSHOT - Searched all the Event Logs and this is the only thing I could find possibly related to the issue, though I must note the time stamp doesn't match when the issue begins - so far this error happens a couple of minutes before the issue begins. It could be completely unrelated, IDK, just sharing it here in case someone else is looking. To look for these Event logs go to:

Type "Event Viewer" on the search looking glass in the Task Bar (bottom) > Click Event Viewer to open the app, then expand Windows Logs and select the "System" category - WAIT a few seconds for it to populate, then look for logs that match the timestamp when the issue started. In my case this particular Error log appears 3-4 minutes before the screen becomes useless (either to manual touch OR using the Stylus). BTW, the Stylus still responds to the button because Bluetooth is still working, just the touch screen stops working/responding to any touch of any type.

Hope this helps narrow down the problem (and hopefully a solution to it!!!)

This sounds like the same issue that Surface Pro 7 users have been having with both insider and release builds of Windows 11. When you wake your device from sleep, windows hello and the touchscreen are completely inoperable. The only way to resolve the issue is to reboot. I've been affected by this for the last six months and I've yet to see a workable fix offered here or elsewhere. Neither a clean install of Windows, nor a recent driver update, has had any impact for me. Here's a thread on the issue (if it's the same bug) - https://www.elevenforum.com/t/surface-pro-7-touchscreen-unresponsive-windows-11.1182/