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Diana

Anonymous
2021-01-12T18:15:52+00:00

Hi, 

Hope you are doing well and had a happy holidays. 

Yesterday, I contacted microsoft support via chat, my case was escalated , they gave me a case number: xxxxxxxxxx

The contact support tech gave me his email, but doesnt respond. He told me he was gonna reach me before 24 hours. I dont know anything. No updated no nothing. 

>>Edited to remove PII

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-01-12T20:34:54+00:00

    Hi DianaN.1, 

    Thank you for reaching Microsoft Community. 

    I sent you a private message. Please check your profile's inbox and feel free to respond.

    Hope to hear from you.

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