Share via

surface laptop 5 battery lasts 4 hours

Anonymous
2023-11-24T18:14:57+00:00

I have had the Surface laptop for a couple of months now, and the battery life is only 4 hours under normal use (emails, word...etc) instead of the advertised 17 hours. If I were to have a Zoom video call, forget it, the battery would just drain by the end of it. I sent the laptop in for service at Microsoft, got it back a few days later, and nothing has changed. As a matter of fact, they didn't even tell me what they did to the computer, except check all of the boxes that were "checked".

I used to own the surface laptop 2, and the battery life was incredible

I am seriously disappointed, because now I can't trust this machine when I am traveling, which is very unfortunate because I wanted to switch my company laptops from Apple to Microsoft. I'm so glad I didn't.

I wonder if there is anything else I can do, or is just false advertising, and these laptops only last 4 hours? At this point, I would be happy if it lasted just 8 hours.

Paul

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

14 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-01-26T15:13:24+00:00

    I have a Surface laptop 5 as well. The battery life is atrociously bad. 4 hours is an accurate estimate as to how long I can expect the battery to last as well. Keep in mind it was like this from the first day I bought it with 0 software installed on it. I only use this laptop for basic functions the majority of the time email, Word etc...

    I have also tried al of the suggestions Microsoft says but it makes no difference. There is no way this laptop will ever get anything near 17hrs even doing nothing on it!! I would be ecstatic getting half of that.

    It is a shame because otherwise it is a nice laptop.

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2024-03-06T20:00:18+00:00

    To take it a step further, I just purchased a new Surface 5, am only getting ~4-5 hrs with nothing more than chrome usage and all the settings designed to maximize battery. So I returned the PC, and purchased a new one, and the same exact thing is happening with the 2nd PC. clearly showing that this is not a specific machine issue, it's fundamental to the design. Microsoft should be held accountable for the claims of 15-18hrs, as that was a major driver of me purchasing this machine. Very frustrating, and after owning multiple surface machines, I will no longer purchase Microsoft hardware.

    10 people found this answer helpful.
    0 comments
  3. Anonymous
    2024-02-19T22:45:47+00:00

    Same problem with my laptop 5. the battery is so bad, while you are working the battery starts losing power. I did a testing of my laptop where I closed all the applications and just kept the laptop open for 7 hours. I lost 70% of battery in 7 hours without using the laptop. I am returning my laptop 5 within 60 days so I get full refund.

    7 people found this answer helpful.
    0 comments
  4. Anonymous
    2023-11-30T03:16:57+00:00

    I have tried all of the above before I sent it in the get service. I guess I will try to go on live chat again and see if they have alternate solutions. I had the Surface laptop 3, and its battery life was at least 10 hours.

    I understand that battery life will change based on usage, but it only last 4 hours right now, and Im only working on word documents

    7 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-03-03T16:31:57+00:00

    While I certainly welcome a response to this chain, I do not see how using a darker screen will all of a sudden give me 8 more hours of battery life.

    FYI:

    1. I dim my screen every time I use it .
    2. It is already on Balance mode.
    3. Having to purchase a battery charger when the computer is not even a year old is unacceptable.
    4. I unfortunately have purchased a very small desktop, because I do not trust this computer to even get me through 1/4 of the day working in the field. The Zoom call that I just had last 35 minutes, and I lost 60% of my battery.

    Does anyone, ANYONE know if there is a place to go to get the battery fixed? Will Best Buy do it?

    I wish Microsoft would just tell me that I am stuck with this battery performance so I know not to continue getting Microsoft computers like I have for the last 10 year, or tell me that this is not the behavior of our surface laptops and we will do everything we can to make it right. One or the other

    4 people found this answer helpful.
    0 comments