Touchscreen Scrolling Weirdness on YouTube, anyone else experience this problem?

Question

Touchscreen Scrolling Weirdness on YouTube, anyone else experience this problem?

Anonymous

Reposting because I unfortunately wasn't able to respond to my last post before it was archived.

Original post link:

https://answers.microsoft.com/en-us/surface/forum/surfacepro-surfver_surfpro8-surftop_display/touchscreen-scrolling-weirdness-on-youtube-anyone/0291c9e1-5739-4a69-a7a4-9d4d5deeee35?messageId=17343d39-f630-4ef0-b9f9-260104bd9178

Original Post:

I have a Microsoft Surface Pro 8 Model 1983 i5.

On the YouTube site (and I have also downloaded the YouTube Windows "app", same thing) I cannot scroll through my notifications (bell icon menu) nor the account menu using touch screen. I have no problem scrolling using the touch screen on the expanded hamburger menu on the left. I have not found any other scrolling issues with other websites. If I attached the keyboard and use the trackpad to scroll, that works. In fact, with the keyboard attached I can also use the touch screen scroll to scroll through the notification's menu.

I have tried YouTube on Chrome, Edge, and Firefox. The issue is present on all three browsers.

I have tried various internet searches, but I cannot find any other information about this.

Anyone else come across this? Is there a fix? Also, this was not always a problem. It started within the last couple of months.

Responding to questions from that pervious post:

Screen capture video of the issue. https://1drv.ms/v/s!AnocjeQLNIDZg5YndCxWv0waCOAF0Q?e=rzcUQ1

In the video, I attempt to scroll using touch screen. When I am able activate the scroll bar on the right side of the menu, I can scroll inconsistently.

Edition Windows 11 Home

Version 21H2

Installed on ‎9/‎11/‎2021

OS build 22000.1098

Experience Windows Feature Experience Pack 1000.22000.1098.0

The issue began when I purchased and started using the keyboard.

I completed the suggested steps 1 to 4. Below is the printout of the command window for step 4.

Microsoft Windows [Version 10.0.22000.1098]

C:\windows\system32>DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool

Version: 10.0.22000.653

Image Version: 10.0.22000.1098

No component store corruption detected.

The operation completed successfully.

C:\windows\system32>DISM /Online /Cleanup-Image /ScanHealth

Deployment Image Servicing and Management tool

Version: 10.0.22000.653

Image Version: 10.0.22000.1098

[==========================100.0%==========================] No component store corruption detected.

The operation completed successfully.

C:\windows\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool

Version: 10.0.22000.653

Image Version: 10.0.22000.1098

[===========================84.9%================= ]

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

C:\windows\system32>SFC /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\windows\system32>

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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10 answers

Answer 1

do you have keyboard? if yes when you disable,deatach it problem not solved?

when you connect mouse problem exist? try coonect bluthooth mouse

do you have Gorilla Glass for protect screen ? if yes 90% problem comes from it ...remove it and buy better one

Yes, I have the keyboard. Detaching/attaching it does not solve the problem.

I do not have a blue tooth mouse. Not interested in buying one to try and solve an issue with the touch screen features. Don't know how that makes sense.

I don't have gorilla glass or any other screen protector.

Answer 2

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Answer 3

Hi audiored75,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

Thank you for understanding.

Kind regards,

Marrion

Answer 4

Hi audiored75,

Thank you for reaching Microsoft Community. Apologies for the inconvenience this has caused you and we appreciate the time and effort spent to report this issue to us.

This really is a weird concern considering that scroll works using touch screen when the typecover is attached. Can you please take a video recording or screenshots where we could see the concern you raised? You may share it here or upload and share it through OneDrive then share the shared link here to us.

Provide us also with the Windows specification that your Surface Pro 8 is currently running. To check, go to Windows Settings > System > About. Provide us with the details under Windows specifications except for the serial number.

You mentioned also that this works fine last couple of months, may I know if there were any changes made on the device before this started?

For now, kindly try running these steps below then see if the issue persist:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Update drivers and firmware

Check what is the current OS Build of your Windows version by going to Settings > System > About.

Go to Download driver and firmware for Surface, choose Surface Pro

Then click the link next to Surface Pro 8 then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart.

4: Run System File Checker Tool and DISM commands

Open Command Prompt (Run as administrator)

Type and enter these commands below:

DISM /Online /Cleanup-Image /CheckHealthDISM /Online /Cleanup-Image /ScanHealthDISM /Online /Cleanup-Image /RestoreHealthSFC /scannow

Note: Allow each command to complete its process before entering the next command line

Exit Command Prompt and restart the Surface

Kind regards,

Marrion

Answer 5

I have a Microsoft Surface Pro 8 Model 1983 i5.

On the YouTube site (and I have also downloaded the YouTube Windows "app", same thing) I cannot scroll through my notifications (bell icon menu) nor the account menu using touch screen. I have no problem scrolling using the touch screen on the expanded hamburger menu on the left. I have not identified any other scrolling issues with other websites. If I attached the keyboard and use the trackpad to scroll, that works. In fact, with the keyboard attached I can also use the touch screen scroll to scroll through the notification's menu.

I have tried YouTube on Chrome, Edge, and Firefox. The issue is present on all three browsers.

I have tried various internet searched, but I cannot find any other information about this.

Anyone else come across this? Is there a fix? Also, this was not always a problem. It started within the last couple of months.

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Touchscreen Scrolling Weirdness on YouTube, anyone else experience this problem?

10 answers