Surface Slim Pen 2 is not charging in my type cover.

Hello Christian,

I'm sorry to hear that you're experiencing issues with your Surface Slim Pen 2. Based on the information you've provided; it seems like the issue may be with the charging mechanism in your Signature Keyboard. Since you've already tried charging the pen in a different keyboard and it worked fine, it's likely that the issue is isolated to your keyboard. Allow me to ask a question.

• Is there a chance for you to try testing another Surface slim pen 2 in your Signature keyboard? If testing another slim pen doesn't charge in your Surface Signature keyboard, then we know that the problem is with the keyboard itself.

Here are some additional steps you can try to troubleshoot your Surface device.

1. Force the device to shut down and restart to clear your hardware cache. Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.
2. Run Surface Diagnostic Toolkit See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)
3. Reset the pen: Try resetting the Surface Slim Pen 2 by pressing and holding the top button for 7 seconds until the LED light flashes white. Detach and reattach the keyboard.
4. Run the system file checker to check if there are corrupted system files that are just looping around causing this kind of issue to exist.  See Using System File Checker in Windows - Microsoft Support.
5. Manually update drivers and firmware.
   1. Go to Download driver and firmware for Surface, choose Surface Pro.
   2. Then click the link next to Surface Pro 8 then click Download on the next page.
   3. Choose the .msi file that matches your current OS Build and click Next.
   4. After downloading, run and install the .msi then Restart.

If none of these solutions work, we recommend reaching out our live support team for further assistance. They can help you troubleshoot the issue and determine if a replacement is necessary. I understand your concern about being without your keyboard and pen, but Microsoft support can provide you with more information on the replacement process and estimated turnaround time. You may reach them following the instructions below.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

Any replacement process is beyond our support boundaries here in the community. And it's for this reason that we're directing you to our live support team. We appreciate for your understanding.

Kind regards,

Lavenia

You’re welcome! I’m glad to hear that you were able to resolve the issue with the help of live support and that a new keyboard is being sent to you. It’s always frustrating when the accessory doesn’t work as expected, but it’s great that you were able to find a solution without having to send in your keyboard first. I hope your new keyboard arrives soon.

Thank you for giving us the opportunity to work with you regarding this concern.   

Should you need further help, feel free to reach us back in creating a new thread by clicking this link: Create a new question.

Hello Lavenia,

Thank you for responding so quickly. Apparently my first message wasnt uploaded or maybe I didnt post it. I have worked through your recommended steps. Unfortunately they didnt resolve the issue. I have spoken with the live support for the last hour and we managed to resolve the issue. A new keyboard is being sent to me so i wont be without my keyboard until the new one arrives.

I am very happy that I am not forced to reschedule my work due to sending in my keyboard first and that the issue is hopefully now resolved.

Kind regards,

Christian