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"Update your warranty with your proof-of-purchase" - how to do that in real life?

Anonymous
2021-08-02T11:15:39+00:00

Just received new Surface 6 (LQJ-00019 stating clearly "for commercial and educational customers" i.e. 2y warranty expected...). While added device to my MS account and registration, I found warranty to be only up to 2021/08/10 (instead of 2y as stated on sales documents).

I have now used 2+h to find the way how to send "proof-of-purchase" information to support as advised on FAQ ("Update your warranty with your proof-of-purchase" ). Yet there is no way how to get that done - all links create never ending circular guiding back to org. FAQ document (Update your warranty with your proof-of-purchase ).

Please advice with working link as I scanned earlier subjects and answers we really not helpful (as just copies of FAQ.....)

Looking forward for (solving) Help....

BR

Esa

FYI circular... starting point Update your warranty with your proof-of-purchase (other paths will lead to same result....)

1:

  1. (1st link will be where I come from, others equally useless....)

  1. answering no: does not help (as only feedback...)
Surface | Surface Pro | Safety and security

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Anonymous
2021-08-02T16:31:52+00:00

Hi Eko_taas_taas,

Thank you for reaching Microsoft Community.

Please contact support through our Global Customer Service phone numbers (microsoft.com). You may also contact support through the Contact Us - Microsoft Support page but use these details:

1: Select Get support

2: On Describe your issue space, type Surface warranty adjustment then click Get Help

3: Under Need more help, select these options on the drop downs:

(Note: We're selecting Technical support under Category to get the options we need.)

4: Click on Confirm then these options should appear:

5: You may select Chat with support agent or Call me

Hope this helps.

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  1. Anonymous
    2021-08-02T19:26:16+00:00

    Great, based on this was finally able to access to chat and by using same phase also there David was able to help me...

    Now warranty ip to 18.7.2023, business type warranty and happy....

    Anyhow not happy how MS has hidden this, no wonder I had no patience with my son's Pro 4 around 4 years back....

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  2. Anonymous
    2021-08-02T16:30:11+00:00

    Hi Eko_taas_taas,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    Here in Community we don't have access on the tools for warranty and device details. To further assist you with updating the warranty of a Commercial Device, please reach out to the Customer Support.

    You can reach out to them through the details below:

    Contact Number: 1-866-425-9740

    Contact Link: https://support.microsoft.com/en-us/contactus/

    For Global Support, please check the phone number of the supports specifically for your country: https://support.microsoft.com/help/4051701/

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