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The Surface Book has touch points on the screen

Anonymous
2020-02-02T06:37:55+00:00

As the title, my device was using normally until last night, I woke up in the morning when I saw the touch points like when I touched the touch screen of the device, making it impossible to operate by mouse or touch. more. Excuse me, what is the error? I would like to thank you

P / s: Does Restart run out of time, sometimes it's time to use it again?

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-02-02T18:27:34+00:00

    Hi VAG Studio,

    Thank  you for reaching out Microsoft Community. We apologize for the inconvenience this may have caused you. 

    You mentioned about touch points on the screen, are these ghost touches you mean? This could be a hardware issue but you need to check it in the UEFI settings if the issue is present in the UEFI environment. If not, then is just a software issue.

    To access UEFI Settings, simply:

    Press& hold the keyboard's shift key and select "Restart" from the power options on your Surface.

    Select Troubleshoot > Advance Option > UEFI/Firmware Settings > Restart and check if the issue is present in the UEFI environment. 

    If the issue is not present in UEFI, then what we can highly recommend is to run**Surface Diagnostic Toolkit** and check for Windows Update. Once done, you can also uninstall/reinstall the Touch Drivers from Device Manager.

    To uninstall/reinstall:

    Open Device Manager

    Expand Firmware

    Right-click on Surface Touch and select "Uninstall Device". If a pop-up shows up, leave the box untick, just proceed uninstalling the driver.

    Aside from that, you can also expand Human Interface Devices

    -Right-click on HID-Compliant Touch and select "Uninstall Device". If a pop-up shows up, leave the box untick, just proceed uninstalling the driver. 

    After uninstalling, simply restart your Surface to re-install the drivers back.

    If this helps, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread for further assistance.

    Kind Regards,

    Crest_Z

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