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Surface laptop - only power button works on keyboard

Anonymous
2022-08-12T01:07:19+00:00

Hi,

The only button working on the keyboard is the power key. The touchpad is responsive.

So far I have

  • Used the troubleshoot option in settings with no issue identified
  • Updated drivers
  • Gone into settings and uninstalled, reinstalled keyboard
  • Reset the laptop back to original.

It just happened, I don't recall I had done anything unusual on the previous use before the keyboard stopped responding

Is there anything else that I should consider before I take it in to a service centre?

Surface | Surface Book | Performance and maintenance

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  1. Anonymous
    2022-08-12T04:04:54+00:00

    Hello MagsR,

    Thanks for reaching out to Microsoft Community. I'm sorry to hear that your keyboard stopped working. Definitely not the experience to have with.

    Anyhow, I appreciate your time and effort in trying to isolate the issue on your end. It's just unfortunate that it did not fix the problem. With that being said, it looks like this is a potential hardware failure. To confirm, let's check if your keyboard works or not in UEFI as well. You can load the UEFI firmware settings menu through Windows. To do this:

    1. Select Start> Settings > Update & security > Recovery.
    2. Under Advanced startup, select Restart Now.
    3. Under Choose an option, select Troubleshoot> Advanced Options> UEFI Firmware Settings, and then select Restart.

    Once you're in the UEFI, press the arrow keys to navigate the panel, and let me know if it works or not.

    I'll wait for your response.

    Regards,

    StevenK

    10+ people found this answer helpful.
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  2. Anonymous
    2022-08-15T01:23:36+00:00

    That's great to know, MagsR.

    Glad that everything is working now. It would also be better if you would help our Community who may have the same concern as you know by marking my suggestions as an answer.

    Best wishes,

    StevenK

    5 people found this answer helpful.
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  3. Anonymous
    2022-08-12T04:57:09+00:00

    Thanks,

    I was able to that. I recall seeing this screen in a power off restart that i tried.

    Mags

    Just to confirm, did the keyboard work in the UEFI environment?

    4 people found this answer helpful.
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  4. Anonymous
    2022-08-12T05:08:13+00:00

    Only the direction buttons and enter key

    1 person found this answer helpful.
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  5. Anonymous
    2022-08-12T04:52:44+00:00

    Thanks,

    I was able to that. I recall seeing this screen in a power off restart that i tried.

    Mags

    1 person found this answer helpful.
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