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Can I get my surface pro screen repaired instead of having to replace the whole thing?

Anonymous
2021-08-24T01:41:20+00:00

Is it at all possible to have my surface pro 7 screen replaced instead of having to exchange it for a refurbished product? I have the Microsoft complete plan with accidental damage coverage and I read under the surface plan that I get up to 3 repairs and 2 replacements. It seems though that service for a shattered screen requires me to send in my current brand new 4 day old surface pro in exchange for a refurbished replacement product. If I am paying 1500+ for a device I would like to have something that is new and not something that was returned for having previous issues. My device is fully functional other then the cracked glass and I see no reason why there does not seem to be an option for me to simply get it repaired. Additionally if I must get it replaced then that will use up 1 of my 2 replacements instead of one of my 3 repairs, when there is seemingly no reason I cant get it repaired.

Surface | Surface Pro | Display and screen

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  1. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2021-08-25T11:22:23+00:00

    We do not repair screen alone on Surface devices.

    Apparently, Microsoft does screen repairs on Surface Laptop 3 (unfortunately the customer has a SP7).

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  2. Anonymous
    2021-08-25T01:00:37+00:00

    Hello AndrewValdez4,

    Thanks for reaching Microsoft Community.

    We do not repair screen alone on Surface devices. Since you have Microsoft Complete, please see Warranties, extended service plans, and Terms & Conditions for your device (microsoft.com) and select the country where you purchased the device. There are downloadable PDFs to know more about the warranty of your device.

    Best regards,

    StevenK

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