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Pen tip stuck in Surface Pen

Anonymous
2023-09-03T22:56:42+00:00

Hi! I got a replacement tip for my pen from a friend and didnt realise it was too small and it is now stuck in my surface pen. I ordered new pen tips from the microsoft store but cannot get this smaller tip out of my pen. How do I do that safely?

Surface | Accessories | Surface Pen

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  1. Anonymous
    2023-09-04T13:32:56+00:00

    Hi Michelle van der Merwe,

    Thank you for reaching Microsoft Community. I'm sorry to hear that you're having trouble with your Surface Pen.

    Firstly, I would like to inform you that attempting to remove the stuck tip with force may damage the pen and void the warranty. Therefore, it is important to follow the steps carefully.

    Here are the steps you can try to safely remove the stuck tip from your Surface Pen:

    1. Hold the pen with the tip facing downwards and gently tap the end of the pen on a hard surface. This may help loosen the stuck tip
    2. If the tip is still stuck, try using a pair of tweezers to gently pull the tip out. Be careful not to apply too much force as this may damage the pen.
    3. If the tweezers do not work, you can try using a small amount of adhesive putty or tape to pull the tip out. Simply press the putty or tape onto the tip and gently pull it out.
    4. If none of the above steps work, it is recommended to contact our live support for further assistance and other options. You may reach them through these steps below:
    5. Go to Contact Us - Microsoft Support
    6. Choose how you would like to get support for your Surface device.
    7. Type in the problem you need help with.
    8. Look at any available solutions offered and select Contact Support.

    In case needed, you may also see this forum article by Barb Bowman for a more detailed guide in getting phone or chat support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

    Hope this helps.

    Kind regards,
    Marrion

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