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Need to install clean window 10 on surface Pro 4

Anonymous
2021-03-26T16:32:07+00:00

Hi Team,

I want to perform clean installation on surface Pro 4 unit. Can it possible please suggest I already log service request to Microsoft team but they are unable to resolve this issue anyone can help on this

Surface | Surface Pro | Install and update

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  1. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2021-03-26T17:03:09+00:00

    You should use the official recovery image for your Surface to wipe and reimage. https://support.microsoft.com/en-us/surfacerecoveryimage  

    If you want to install the generic version of Windows 10, created a bootable USB stick (use a 16 or 32GB USB stick) Download Windows 10 (microsoft.com) - then you will need to go to Download Surface Pro 4 Drivers and Firmware from Official Microsoft Download Center and download and run SurfacePro4_Win10_18362_20.034.43185.0.msi to get the Surface specific drivers and then go to Windows Update and check for updates util none are available.

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  2. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2021-03-26T18:59:13+00:00

    Since you do not seem to be able to install the generic version please use the official recovery image download in my first reply.

    Go to https://support.microsoft.com/en-us/surfacerecoveryimage  

    (with a different Windows computer if yours is not working properly) 

    and download a recovery image for your Surface. You will need a 16GB or 32GB USB stick (also called a flash drive) formatted FAT32 (use a Windows computer).  You can't use an actual external USB hard drive for this. Best to purchase and use a new, previously unused USB stick for this. Use FULL format and not quick format and give the volume a name like surfboot. Unzip/extract the recovery zip to the root of the formatted USB stick and then:

    To reset your Surface from a USB recovery drive:

    Step 1:        Make sure your Surface is turned off and plugged in (hold down the power button for 30 seconds).

    Step 2:         Insert the USB recovery drive into the USB port on your Surface.

    Step 3:        Press and hold the volume-down button while you press and release the power button on your Surface.

    Step 4:         When the Surface logo appears, release the volume button.

    Step 5:        When prompted, select the language and keyboard layout you want.

    Step 6:         Select Troubleshoot > Reset your PC.

    *If prompted for a recovery key, select Skip this drive at the bottom of the screen*.

    Step 7:         Select the target operating system you wish to reset. This refers to the current operating system installed on your Surface.

    Step 8:        Select Yes, repartition the drives, and on the next page, select Next.

    Step 9:         Choose Just remove my files.

    Step 10:        Select Reset.

    Surface restarts and the Surface logo displays while the reset process continues (this can take a while).

    There are full instructions and a video at https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive#download

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  3. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2021-03-27T10:52:04+00:00

    Secure boot should be on. Do NOT use Rufus. Use another Windows PC to format a new, previously unused 16/32 GB USB stick. Format it FAT32, full. If you buy a new USB stick and still have issues, there is nothing further I can recommend other than to take it to someone like Best Buy's Geek Squad.

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  4. Anonymous
    2021-03-26T23:33:03+00:00

    I try to install and follow all steps but after 93% it give error and UEFI screen appire when I try to exit and restart my surface same screen appire again and again.

    So I need to reinstall fresh window 10 Pro in my surface Microsoft support team is unable to resolve this issue.

    Request you please suggest .

    1 person found this answer helpful.
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  5. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2021-03-26T17:31:28+00:00
    1 person found this answer helpful.
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