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Keyboard and mouse too sensitive

Anonymous
2022-04-16T14:00:54+00:00

I have a new Surface Pro 7 with Windows 10 software.

My keyboard and mouse are way too sensitive. I have adjusted the setting to the max less sensitive, which did not help much and remains way too sensitive. Is there any other procedure I can take to lower the sensitivity?

Thank you. Charles

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2022-04-17T15:50:05+00:00

    Hi CharlesRuhl1, 

    Greetings!

    Thank you for posting in Microsoft Community.

    I understand that it's more convenient to use a mouse and keyboard with your own sensitivity settings.

    Just to confirm, are you using a wireless mouse? For the keyboard, are you currently using the Surface Type Cover?

    Try to perform the methods below:

    • Change the keyboard sensitivity through Control Panel. Go to search and search for Control Panel > Go to Ease of Access Center > Under Explore all settings, click on Make the keyboard easier to use. > Under See Also, click on Keyboard settings to open the Keyboard Properties. > In the Speed Tab, under Character repeat, adjust the Repeat delay and Repeat rate to your preference. There is a text box available so can test out the changes you've made.
    • Go to settings > devices > Mouse > Under Pointer Options, change the pointer speed based on your preference. Check the tick box for Enhance pointer precision.
    • Try to also change the Choose how many lines to scroll each time if you are using the touchpad as your mouse. Go to settings > Devices > Mouse.
    • Run the Surface Diagnostic Toolkit restart the device then check the settings for the Windows Update.
    • Run the System File Checker.
    • Install the drivers package manually.
    • Check the specific OS build of your Windows Settings> System> About.
    • Download the driver and firmware for Surface, choose Surface Pro 7 and click download on the next page.
    • Please choose the .msi file that matches your current OS Build and click Next.
    • After the download, runand installthe .msi then Restart the Surface Device

    Let me know how this goes.

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  2. Anonymous
    2022-04-18T16:11:55+00:00

    Hi CharlesRuhl1,  We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing? If yes, please let us know so that we can continue our conversation.

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  3. Anonymous
    2022-04-19T16:08:12+00:00

    Hi CharlesRuhl1,  We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

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