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Surface Pro is warm to touch and won't turn on.

Anonymous
2023-02-26T14:49:40+00:00

Surface Pro won't power on and is warm to touch after charging.

Surface | Surface Pro | Performance and maintenance

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-02-26T20:48:18+00:00

    Hi And Hunter,

    Thank you for reaching Microsoft Community. We're sorry for the inconvenience this has caused you. Let me ask few questions to help us further isolate the issue.

    Are you using the original PSU that came with your Surface?

    May I know when did the issue started?

    Any changes made prior to this happen?

    What version of Windows are you on?

    If your Surface won't power on, try these suggestions to get it work again.

    Disconnect accessories and make sure your Surface is charged. Accessories that you’ve connected to your Surface might be preventing it from turning on.

    1. Disconnect any USB drives, SD cards, USB accessories, external monitors, the Type Cover, or anything else you’ve connected to your Surface. If you're using Surface Dock, unplug your Surface from it. Try to turn on your Surface—if that works, the accessory may be the problem.
    2. If that didn't work, connect the power supply that came with your Surface.
    3. When your Surface is plugged in with the original power cord, charge it for 15 minutes. Then press the power button to turn on your Surface.

    Wake it up with keyboard shortcuts. If recharging your Surface didn’t wake it up:

    1. Connect to a keyboard or use an integrated keyboard.
    2. Press the Windows logo key + Ctrl+ Shift+ B.

    Force a restart. If your Surface still didn't turn on after charging it and trying the keyboard and tablet shortcuts, you can try to force a shutdown, then restart. Here's how:

    Press and hold the power button until the logo screen appears (about 20 seconds). See Force a shut down and restart your Surface for more info.

    If your Surface turned on, we recommend you do the following to help make sure your device is performing its best:

    1. Get the latest updates for Surface and Windows. For more info, see Download drivers and firmware for Surface.
    2. Use the Surface Diagnostic Toolkit.

    Let us know how it goes.

    Kind regards,

    Lavenia

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  2. Anonymous
    2023-03-01T19:36:24+00:00

    Hi And Hunter,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding. 

    Respectfully,

    Lavenia

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