Hi F. Low,
Thank you for reaching Microsoft Community.
Based on your message, you have an issue with your Surface Pro 7 screen, and you want to send it for service in Malaysia (Kuala Lumpur or Selangor). For this concern, it would be best to reach out to our live support in Malaysia for assistance in creating a service request order for the Surface and for instructions how to proceed. You may reach our live support through these steps below:
- Go to Contact Us - Microsoft Support
- Choose how you would like to get support for your Surface device.
- Type in the problem you need help with.
- Look at any available solutions offered and select Contact Support.
You may also see this forum article by Barb Bowman for a more detailed guide in getting phone or chat support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community
Kind regards,
Marrion