Share via

Wireless Desktop 2000 set up on Mac

Anonymous
2021-09-07T01:33:26+00:00

Hello,

I am having trouble connecting my Wireless Desktop 2000 mouse to my MacBook Pro. The keyboard works perfectly, but the mouse will not register/work.

I attempted to download the Mouse and Keyboard centre app but it is not available on Mac (or at least, not working on mine). Are you please able to advise on the next steps?

I have tried:

  • Changing batteries on mouse
  • Different USB port (although again, the keyboard works fine so I am not convinced it is a USB issue)
Surface | Accessories | Surface mice and keyboards

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-09-08T21:58:06+00:00

    Hi BKP_13,

    Thank you for reaching Microsoft Community.

    Please contact our PC Accessories Team for assistance and options available for your Microsoft Wireless Desktop 2000 Keyboard and Mouse. You may contact them through these steps below:

    1. Visit Contact Us - Microsoft Support
    2. Brief description of the issue (fill in)
    3. Select Get Help
    4. Hover mouse to the bottom part and select "contact support" (Sign In)
    5. Select your product and services.
    6. Choose "Other Products"
    7. Select Support Category - Microsoft Accessories
    8. Then choose chat with support agent in your web browser or provide your phone and a support agent will call you

    1 person found this answer helpful.
    0 comments