How do I get my surface pen to write on my Surface Pro 7?

Hi Grace BX,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for understanding. 

Kind regards,

Lavenia

I'm glad to know that your Surface pen is working now. Thank you for giving us the opportunity to work with you regarding this concern.

To troubleshoot the problem in downloading the Surface diagnostic toolkit, try restarting the Windows Store app and try to download the diagnostic app again.

Reset the Microsoft Store app.

1. Press the Windows key + R to open a Run dialog box.
2. Enter wsreset.exe, then select OK.
3. Open the Store app, search for Surface Diagnostic, and try to download it again.

Let me know how it goes.

Hello,

Checking for updates again and restarting for a second time worked! For some reason it won’t let me download the surface diagnostic toolkit though. Thanks for your help!

Hi Grace BX,

Thank you for posting in Microsoft Community.

I understand that you’re experiencing issues with your Surface Pen not writing on your Surface Pro 7 after a Windows 10 update. I am here to help and let us work on this together.

Allow me to ask some questions so we can further isolate your issue and formulate appropriate troubleshooting steps.

• May I know which Surface pen do you have? See Identify your Surface Pen and features - Microsoft Support.
• What build version of Windows your device is currently running?
• Is this specific to a particular program or does it occur with any writing app you use?

For the meantime, kindly try the following steps below:

1. Force the device to shut down and restart. Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.
2. Run Surface Diagnostic Toolkit and check any pending updates available including optional updates. See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)
3. Uninstall reinstall the touch driver.
   1. In the search box on the taskbar, enter device manager, and then select Device Managerin the list of results.
   2. Expand the Human Interface Devicescategory.
   3. Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall.
   4. Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.
   5. From the Actionmenu, select Scan for hardware changes.****You may also need to restart your Surface. It will automatically download and install the touchscreen driver when connected to the internet.
4. Remove and reseat the pen tip (either by fingertip or extraction tool). Test on known app.
5. Reseat the AAAA battery in the pen, and test on known app (Change the battery in Surface Pen). Open pen and remove and reinstall the same battery to ensure good connection.

I hope the provided solution works for you. I look forward to hearing from you.

Kind regards,

Lavenia