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how do i hard reset my surface pro

Anonymous
2024-10-26T07:19:31+00:00

i have forgotten my surface windows password

Surface | Surface Pro | Safety and security

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  1. Anonymous
    2024-10-27T02:08:53+00:00

    Hi Alisha,

    Welcome to Microsoft Community.

    To hard reset your Surface Pro when you’ve forgotten your Windows password, you can use the following steps.

    You can get to the reset option by restarting your Surface from the sign-in screen. Here’s how:

    1. On your keyboard, press the Windows logo key  + L. If you need to, dismiss the lock screen.
    2. Hold the Shift key down while you select Power  > Restart in the lower-right corner of the screen.
    3. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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