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Dirt Underneath Trackpad

Anonymous
2022-02-13T02:06:08+00:00

Up until the last few weeks, my trackpad has been working fine. But recently when I click down, both left click and right click, its a lot more tough. I'm pretty sure its an issue with the hardware and not anything else, because I can sort of 'move the dirt around' by clicking forcefully while holding my laptop upside down. Also, just lightly touching the trackpad always works, so its just the click and not some sort of driver issue. At this point the left click barely works unless I click pretty hard and the right click is non-functional.

Is there anything I can do to get it out? It's driving me insane since I use this laptop a lot.

Surface | Surface Laptop | Performance and maintenance

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  1. Anonymous
    2022-02-15T16:10:07+00:00

    We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern.

    1 person found this answer helpful.
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  2. Anonymous
    2022-02-18T17:16:56+00:00

    Thank you for responding. For further updates, please feel free to let us know by creating a post.

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  3. Anonymous
    2022-02-17T23:37:38+00:00

    Thank you for the response,

    I am waiting until my exams finish to do anything with my laptop which run until the end of next week, so I'll reply when I'm done.

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  4. Anonymous
    2022-02-13T21:32:30+00:00

    Thank you for posting your inquiry here in Microsoft Community, Tomas Stoneley.

    I'm sorry to hear that the trackpad hardly works because of dirt. We do not suggest to open and clean that trackpad area by your own. This is to avoid any kind of potential damage on other parts if it's not performed properly.

    In this case, please reach out to the Customer Support to check your repair options. Visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support. If you are within the United States, try to reach out from 6:00AM to 10:00PM Pacific Standard Time If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.

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