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Microsoft developers, we have a Surface Pro 9 with Windows 10 Pro.
The rotation lock is greyed out and stays greyed out and rotation doesn't work even with the keyboard disconnected. To get the rotation lock to un-grey out and work properly, you have to connect the keyboard fold it to the back of the device rotate it into portrait and then disconnect the keyboard. This then does something to allow the rotation to work properly going forward. All until you connect the keyboard again and then you have to re-do the process.
If anyone has an answer to this, please let me know!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm having the same issue. The auto-rotation command keeps popping up randomly, and then the "Rotation Lock" is greyed out and I can't do anything with it. Please fix this issue; it looks like this bug has been going on for at least 8 years.
8 years! Obama was President 8 years ago. Please have some pride in your product and fix the bugs in a timely manner.
Hi Rodelio, thanks for responding. We have done all updates prior to my post and as instructed. We installed the latest driver package for Surface from the Microsoft site. I will validate with the surface app again and will test again when the tablet is not on the road. I have a feeling its not current driver related, but a victim of over automation. So our workaround to enabling rotation is this, you have to have the keyboard attached and then move the keyboard behind the surface where it detects you want to be using it like a tablet. It doesn't do this when you simply remove the keyboard. Unfortunately we have a hand carry case, so its a bit awkward to move the keyboard to the back to do that. Anyway, once the system detects the keyboard "in the back", the rotation feature activates and then rotation lock option is no longer greyed out. If you rotate the tablet in portrait mode and then pull off the keyboard while its behind the tablet, the rotation is still active and stays unlocked and works as desired. My preference is you do not make rotation capability dependent on the keyboard at all. Meaning, make the rotation lock button always customer controllable regardless and do not disable rotation automatically. Nobody is rotating the tablet with the keyboard on in the front, so the risk of it accidentally rotating is very low. If they do do that, they can press the rotation lock themselves. Either that or also enable rotation when the keyboard is removed regardless if it is behind the surface or not. I believe this will remove this problem permanently for anyone (and I have seen others complain about this same issue on reddit and other places).
I am also having the same problem were the ROTATE LOCK is on and greyed out and my laptop does not go into tablet mode when folder. Please help
Simple solution go the display settings where the Rotation lock is grayed out. Then on that screen you just rotate your screen then Rotation lock option will get enabled and then you select the desired display orientation and Enable or Disable the display lock.
I am having the same problem's where my ASUS laptop is still staying portrait mode when it goes to sleep and when I wake it up its in in portrait mode and the rotation lock is grayed out.
