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Qualcomm driver errors after Microsoft System Hardware Update - 11/22/2024

Anonymous
2024-12-17T11:50:45+00:00

Since the Microsoft Corporation - System Hardware Update - 11/22/2024, I have been encountering two recurring errors related to updated Qualcomm drivers on my Surface Laptop 7 (Snapdragon X Plus):

  1. Qualcomm Graphics Driver:
    • Error: LiveKernelEvent 141 Hardware Error caused by qcdxkm8380.sys
    • Analysis: The error occurs due to a TDR (Timeout Detection and Recovery) condition related to the Qualcomm Adreno GPU driver. Debugging the dump file via WinDbg identifies the issue.
    • Driver: Qualcomm(R) Adreno(TM) X1-85 GPU - version 31.0.63.7
    • Path: C:\Windows\System32\DriverStore\FileRepository\qcdx8380.inf_arm64_d6477ed8952b4adc
  2. Qualcomm Display Services:
    • Error: The service qcdpps.exe (Qualcomm Dynamic Picture Processing Service) crashes repeatedly.
    • This service manages the features:
      • Change brightness based on content (Settings > System > Display)
      • Dynamic Refresh Rate (Settings > System > Display > Advanced Display)
    • Faulting Module: ucrtbase.dll; Exception Code: 0xc0000409
    • Driver: Qualcomm(R) Display Services - version 1.0.4111.7400
    • Path: C:\Windows\System32\DriverStore\FileRepository\qcdpps8380.inf_arm64_e1f6ef0a719b3155

Has anyone else encountered similar issues, or found a workaround?

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2025-01-16T19:08:58+00:00

    Hi Hahn. W,

    Thank you for your answer!

    Fortunately, the Qualcomm Graphics Driver hasn't crashed since I created this post. I suspect it may have been related to hardware acceleration in Microsoft Edge when making video calls in that browser using Google Meet.

    However, the Qualcomm Dynamic Picture Processing Service (qcdpps.exe) still crashes immediately after startup each time I reboot my Surface Laptop. Disabling dynamic refresh rate in the display settings ensures that the process no longer crashes. However, I find dynamic refresh rate to be a very useful feature.

    I even performed a clean installation of Windows using the most recent image file (including the 11/22/2024 System Hardware Update) provided by Microsoft for the Surface Laptop 7. Although everything initially seems fine, after a few days the process begins crashing continuously again immediately after startup.

    As mentioned earlier, the "Faulting Module" is ucrtbase.dll, which is part of the Microsoft C Runtime Library. Perhaps Microsoft Visual C++ is updated a few days after the initial setup of the Surface Laptop 7, causing the Qualcomm Dynamic Picture Processing Service to crash?

    Yours sincerely,

    Sterrenhemel

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  2. Anonymous
    2024-12-18T08:43:14+00:00

    Hi Sterrenhemel, 

    Welcome to Microsoft Community. It seems like you're experiencing some critical errors after the recent Microsoft System Hardware Update for your Surface Laptop 7 with Snapdragon X Plus. Both the Qualcomm Graphics Driver (related to the Adreno GPU) and the Qualcomm Display Services are causing issues. The analysis from the crash dump provides additional insight into the Qualcomm Graphics Driver issue you're encountering, specifically with the qcdxkm8380.sys (Qualcomm Adreno GPU driver).

    • Error Code: VIDEO_ENGINE_TIMEOUT_DETECTED (141) indicates that the display engine (GPU) failed to respond in a timely manner, leading to a TDR (Timeout Detection and Recovery) event.  
    • Faulting Module: The error is directly related to the qcdxkm8380.sys driver.  
    • Process Name: The crash occurred while running msedge.exe (Microsoft Edge), but the root cause is with the GPU driver.

    Possible Solutions:

    • Roll Back Driver:
    1. Open Device Manager.
    2. Right-click on Display Adapters > Qualcomm Adreno GPU > Properties.
    3. Go to the *Driver* tab and click on Roll Back Driver* if the option is available.
    1. Open Edge, go to the menu (...), and select Settings.2. Scroll down and click System and Performance.3. Disable Use hardware acceleration when available.
    2. Restart the browser and check if the issue persists.
    • Disable Dynamic Picture Processing: The crash is also linked to qcdpps.exe, the Qualcomm Dynamic Picture Processing Service, which controls dynamic features like refresh rate and brightness adjustments. Disabling these features might mitigate the issue. The root cause of the crash is likely the Qualcomm Adreno GPU driver (qcdxkm8380.sys) failing to recover during a TDR event. You can submit your ideas and suggestions through the Feedback Hub, and the development team will regularly review submissions for ideas or fixes. Send feedback to Microsoft with the Feedback Hub app - Microsoft Support Please share the feedback link here after submitting as it will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team. Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist
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