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Surface Pro 6 SD card issues after Win11

Anonymous
2021-11-29T04:37:46+00:00

After updating to win11 my surface pro 6 will no longer show any sd card when it's inserted into the built in slot.

The surface will "ding" that a card has been inserted and the card will show up in the device manager but not in explorer.

I've updated the drivers. I've uninstalled and let windows reinstall. I've disabled, shut down, booted, & re-enabled. Booted while holding the vol + button. All with no luck.

Any other ither tips or tricks? Thanks in advance.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2021-11-29T18:27:52+00:00

    Hi JustinBradford,

    Thank you for reaching Microsoft Community. I'm sorry to hear about the issue on your Surface Pro 6 after the upgrade to Windows 11.

    Does this happen on multiple SD cards?

    May I know what are the make and models of the SD cards you have tried?

    Does the SD card shows an error in Device Manager? If yes, please provide us with the error code and message.

    Please try these steps below then see if the issue persist:

    1: Run Surface Diagnostic Toolkit

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

    2: Check for Windows Update

    Go to Windows Settings > Update & Security and select Check for updates

    Make sure all updates need are installed including Optional updates

    3: Run System File Checker Tool

    See: Using System File Checker in Windows (microsoft.com)

    4: Run the Hardware troubleshooter

    Go to Windows Settings > System > Troubleshoot

    Select More troubleshooter

    Click the Run option next to Hardware and devices

    5: Check if the SD card has a drive letter assigned

    Open Disk Management

    Check if the SD card shows up (should show up as a Removable device)

    If it does, check if it has a drive letter assigned

    Right-click on the SD card then choose Change Drive Letter and Paths

    Click Add then choose one of the available letters then hit OK (if it has a drive already, try changing the letter)

    Close Disk Management then restart the Surface

    Hope this helps.

    2 people found this answer helpful.
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  2. Anonymous
    2021-11-30T02:30:54+00:00

    #5 worked. The SD card slow didn't have a letter assigned anymore. Thanks for the help!

    1 person found this answer helpful.
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  3. Anonymous
    2021-11-30T13:56:53+00:00

    Hi JustinBradford,

    Thank you for the update and I'm glad to hear that the issue is now resolved. If the first response was able to help, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you.

    Thanks.

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  4. Anonymous
    2021-11-30T02:10:17+00:00

    I have tried multiple sd cards all 64gb or below. Ranging from Samsung to Scandisk to off brand cards.

    None of the cards show up in device manager as having an error.

    I am currently running through the list of fixes provided above.

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