My surface pro suddenly pixelated.

Hi shalinimahajan,

Thanks for reaching out to Microsoft Community and posting your inquiry.  

There could be errors either on the driver or on the Windows. We suggest the following steps:

• Run the Surface Diagnostic Toolkitand check for Windows update.

• If the issue happen, boot the device to the UEFI and check if the issue persists. 

• Run the System File Checker in Windows 10.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

Kind regards,

John Neil_J

Hi shalinimahajan,

 Thank you so much for confirming. 

For the display color issue, try to boot the device on the UEFi settings and check if the color issue is still present. 

Additionally, the shutdown issue sounds like a Windows system error, when there's error on the system the device may not be able to stay on properly. We suggest performing a USB recovery image. 

This process will wipe everything out on your device and install a brand-new operating system. Please make sure that you have back up your files and data either in an External Hard drive or use your OneDrive app. You’ll need a USB with at least 16GB/32 GB and format it clean (make sure that you have chosen FAT32 as the file system while formatting the USB). You'll need a PC running Windows 10 or Surface Device to download the system files/recovery image on the Microsoft Website.

Note: USB/Flash drives are the only required device for you to perform the follow steps below successfully.

• We’ll need to convert the USB into a Recovery/Bootable USB:

1. Plug in the 16 GB/32 GB to your working Windows 10 device. 
2. Go to the Search bar on the lower left that says “Type here to search” and type the keyword, Create a recovery drive. 
3. Choose the “Create a recovery drive app” and uncheck the box “Backup system files to the recovery drive” 
4. Click on “Next” then wait for it to finish.

• Download the System Files or Recovery Image:

1. Go to the Download a recovery image for your Surface.
2. If you’re signed in with your Microsoft account, you will be prompt to choose the device from the list of devices on your Microsoft Account. If you’re not signed in, choose a product on the drop-down menu and provide the Serial Number of the device. 
3. Once the download is finished, go to the file, right-click and choose Extract all then choose the USB/Flash drive.

• Perform the USB recovery:

1. Shutdown the device by pressing/holding the power button for 10 seconds until it’s off. 
2. Insert the USB recovery drive into the USB port. 
3. Press and hold the volume-down (-) rocker. 
4. Press and release the power button. 
5. When the Surface logo appears, release the volume-down (-) rocker. 
6. Choose your language options and keyboard layout. 
7. Select Troubleshoot. 
8. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC. If prompted for BitLocker Key, tap Skip this Drive. 
9. Select “Recovery”.

Please let me know about the issue by replying on this thread. 

Kind regards,

John Neil_J

Hi MS Team,

Im glad to see your reply especially because its my brand new Surface Laptop in which im facing this problem wherein the laptop would suddenly shut down on its own and the screen would get distorted before going off.

All my opened pages Word files and the internet pages would close and then it would start on its own again, this was becoming very frequent . Then once it made some noise while crashing the OS and then the keyboard became non responding. Then  I contacted the MS support who helped me in remote  trouble shooting and  upgrading the  MS version to the latest 20H2 . Since then this problem has not occurred so frequent basis but it did occur once when the laptop shut once and I had to restore the pages.

So I therefore still using my machine and hoping to see this issue gets resolved.

PFA the video and the Image of the issue I had recorded.

Thanks and Regards

Shalini Mahajan

Alternate Email: ******@gmail.com