Where do I send my Surface pro for repair

Hello, Dave H_265.

Welcome to Microsoft Community!

After reading your description, I noticed that you are creating a warranty order for your Surface Pro 9, but at this point you have not found a corresponding shipping address. I understand your confusion and helplessness at this point and allow me to share with you the following possible information.

Typically, when we successfully create a warranty order, Microsoft will send you a separate email within one business day containing the order contents and the associated shipping label. You can check to see if you have received the relevant email in the inbox of the account where you created the order.

If you have been delayed in receiving this email, please allow me to apologize here for such an issue. While it is not the responsibility of the Microsoft community to send you this email, I am focused on your experience and wish to offer you emotional support. As a community support, we very much hope that every request from our users will be responded to in a timely way.

We would love to be able to help you, but the Microsoft community is not authorized to know your exact location and cannot provide you with information about the nearest site. We are also not authorized to view or directly manipulate your order. (For us, the privacy and security of our users is of the utmost importance)

In the case of not receiving an email, we may have to create a new order. Allow me to share the following steps with you here:

1. Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

2. Type Surface won't work; press Enter and click "Contact Support" at the bottom.

3. Select Technical Support and select the device model (Surface Pro) you are currently using in Product family, then click Confirm:

4. You will see contact options for Chat support and Phone support, please contact them during business hours:

Thank you for your interest in and understanding of the Microsoft community.

I wish you all the best.

Best Regards.

Leo.L - Microsoft Community Support Specialist

Hello, dear Dave H_265.

Thank you for your reply. 

I'm glad you have made contact with one of the support staff again. 

I understand that it is somewhat unexpected or unimaginable for a user to send a device in the UK to Australia for repair. But this is indeed the official and correct process, for which you don't need worry.

I can imagine what it must be like to sit in front of an expensive paperweight and not be able to get help in a timely manner, it's not good. 

If you have other options for future equipment purchases, we will support and be respectful of your wishes. Your experience is what matters most.

But I am still concerned about the status of your order, did you receive a follow-up call back? 

Typically, by going through the above guideline steps, our order will be on track. Support staff will provide you with guidelines to help you take advantage of the warranty you should have.

Finally, if you approve of my service, you can also mark my first response as an answer by clicking "Yes" or "No". This allows more users to notice the steps to reach a real support staff and improves the visibility of valid information.

Thank you for your interest in and support of the Microsoft community. 

Best Regards.

Leo.L - Microsoft Community Support Specialist

Thanks Leo. I finally spoke with someone and they eventually sent me an email with a label that could be printed but the label is for Australia and I'm in the UK. Some how I don't think they will be sending the computer all the way to Australia to be sorted as it seems it is only the operating software that appears to be the issue. They were going to phone me back today to check that I had received all the details for shipment but no one has called and it is now 16:30. I fear I will have to go through the whole process again to speak with someone. Not a great start to my Surface Pro experience. There just doesn't seem to be any reliable customer service or urgency to sort this out while I'm sitting with a very expensive inoperable Microsoft computer that can only be used as a paper weight for the moment. Think next time I will give Microsoft competitors a go and see if they are any better. But thanks for your assistance.