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Asus E-Green

Anonymous
2020-05-08T21:09:58+00:00

I have a new Pro6 Surface.  I noticed Asus E-Green on my screen.  Is this part of the unit or is this MalWare?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-05-08T21:43:39+00:00

    Hi smk53,

    Thank you for reaching out to Microsoft Community.

    May I know where do you see this ASUS E-Green?

    Did you bought the device brand new?

    ASUS E-Green is a third party utility tool from ASUS. If you are not the one who installed this, you may try to Uninstall it through Control Panel.

                                Open Control Panel > Programs > Programs and Features

                                Right-click ASUS E-Green then select Uninstall

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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  2. Barb Bowman 80,700 Reputation points MVP Volunteer Moderator
    2020-05-09T10:05:11+00:00

    You should not see this on a new out of the box Surface. Did it come out of the
    box with this installed?

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