can you please post the firmware update for the surface pen cradle chargers?

Hi Branden McClain,

Thank you for reaching Microsoft Community.

Just to confirm; you have a Surface Slim Pen 2 and it is not charging on your Surface Slim Charger, correct?

Update for the firmware of the charging accessory of your Surface Slim Pen 2 is delivered only through Windows Updates. Kindly follow these steps below to do the firmware update: How to charge your Surface Slim Pen - Microsoft Support

1. Connect your Surface Slim Pen charging accessory to your Surface.
   • If you're using the Surface Slim Pen charger, connect it to the USB-A port on your Surface (if it has one).
2. Place your pen in the charging area.
3. Select Start> Settings> Windows Updates> Check for updates, then install any available updates.
4. Keep your accessory connected until the update finishes. You might need to restart your PC.

See this page also for other details regarding charging Surface Slim Pen charging issues: Fix problems with charging Surface Slim Pen - Microsoft Support

Kind regards,
Marrion

Hi Branden McClain,

Apologies for the long delay in getting back and I'm sorry to hear that still the issue persists in charging the Surface Slim Pen. Please contact our live support for further assistance on this and for us to do a remote session with the device to check further. You may reach them through these options below:

1: Through the Surface app

Open the Surface App and select Help & support > Get help.

Type in the problem you need help with.

Look at any available solutions offered and select Contact Support.

2: Through the Contact Us - Microsoft Support page

Go tohttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0Contact Us - Microsoft Supporthttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0and select Devices.

Choose your preferred support method.

Type in the problem you need help with.

Look at any available solutions offered and select Contact Support.

Kind regards,

Marrion

I've done this a few times on various devices. Both my Surface Studio 2 and my Surface Pro 7 are updated and there's been no resolve in charging the Pen