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Bluetooth Keyboard Disconnects after Reboot

Anonymous
2021-05-30T16:42:24+00:00

I have 3 identical Surface Pro 7 units and one bluetooth keyboard. On one of the units I do the following:

  1. Bluetooth pairing and enter keyboard numbers, it connects fine
  2. Reboot my computer and then the bluetooth keyboard shows it's connected but it doesn't work
  3. Only way to get it to work is to remove the keyboard from bluetooth and pairing the device once again, but this is a bit frustrating to do on every reboot

Any ideas on how to fix this? I've cleared the Bluetooth cache, updated all the drivers and even reinstalled Windows 10 and it still happens.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-05-31T14:43:03+00:00

    I tried all of these and the same thing happens. After pairing and using the device then doing a reboot, it still shows connected but the keyboard doesn't work.

    If I remove the device and re-pair, it works again.

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  2. Anonymous
    2021-05-31T13:14:37+00:00

    I'm using a Brydge 12.3 Pro+ keyboard. Brydge 12.3 Pro+ Wireless Keyboard with Touchpad for Surface Pro 4, 5, It only pairs with one device at a time so I remove the device completely and re-pair it when I connect to a different Surface. On 2 of the units, everything works fine after re-pairing the device but on one device, after a reboot the keyboard says it is connected but doesn't work. I can remove it and re-pair again and it works but it just becomes a hassle.

    Dean

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  3. Anonymous
    2021-06-19T19:01:25+00:00

    Thanks -  I tried this and I still have the same issue.  I've spent a lot of hours reinstalling Windows 10 multiple ways so I'm just going to accept that the bluetooth keyboard won't work properly with that machine.

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  4. Barb Bowman 80,795 Reputation points MVP Volunteer Moderator
    2021-05-31T09:48:12+00:00

    Are you saying you have a single bluetooth keyboard that you are sharing with 3 SP7'S? Which exact Bluetooth keyboard? (Trying to determine if the keyboard has a limit on how many computers it will pair with).

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  5. Anonymous
    2021-05-31T00:24:16+00:00

    Thanks for posting your concern here, newstylenow. We're sorry to learn about this issue on your device.

    If a Bluetooth device gets disconnected and stopped working, it may be due to a driver issue or software conflict. Please give these methods a try to isolate the issue:

    • Force a shut down and restart your Surface. It resets the hardware and clears all the cache and memory for your hardware.
    • Run Bluetooth troubleshooter. Go to Settings > Update & Security > Troubleshoot > Bluetooth > Run the troubleshooter.
    • Run Surface Diagnostic Toolkit and check for Windows Update. Make sure to check View Optional features and select all recent updates. Restart the Surface after installing updates.
    • Update drivers and firmware Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo. Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
      Choose the .msi file that matches or nearest to your current OS Build and click Next.
      After downloading, run and install the .msi then Restart.
    • Run System File Checker in Windows 10.

    If issue persists, **disable and enable Bluetooth in UEFI.**See How to get to the UEFI settings on a Surface for more details. Once you're in UEFI, go to **Devices,**disable Wi-Fi & Bluetoothfor at least 15 seconds and then back to enable. Click Exit and Restart device.

    Keep us updated by replying on this thread.

    StevenK

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