Sep 2023: Are replacement ear pads Surface Headphone still available?

Hi there!

I bumped into the same issue, device works perfectly fine, really love it, use every day. The construction of the headphone was intended for years of use because the earpads can be replaced easily and regularly, it was a very nice and sustainable idea, one that goes well with the Surface family DNA. Really sorry that the reality of the after sales options, such as spare parts stocks are just not there. In concept it can be a valued, sustainable tech product, in reality it is just the same as any other brand and you are forced to throw away a completely good pair after 2-3 years of use, just because there is no more available earpads. Such a waste of resources.

Hi Marrion,

I was able to chat with a representative and they provided same option as I stated.

Ear pads are out of stock and no longer an option as of Sep 2023. Only option is get replacement device for $160 USD.

Thanks,

David

Hi KatalinP,

I totally disagree. If this is corporate policy, it is utterly unacceptable. I have around 15 year old Sennheiser HD650 and just ordered new original earpads. Sure, those aren't cheap at 40€ either, but available and only needed every 3 years or so.

Contrast that to my Microsoft Surface Headphones 2 experience. Instead of being able to just buy them on Amazon in 20 seconds, I have already wasted 30-60 minutes in vain searching for replacement earpads, dealing with the horrible Microsoft interface. Just put them on Amazon in an official store. This is a company that does not want to help.

I actually really like the product itself. Which is why I bought them and use them. I even recently considered buying a Microsoft laptop. And would have loved to see a more high end Headphones 3 version. But alas, the company has shown that it does not plan for the long run. Consider that the "2+ for business" headphones have only been released in August 2022, less than 1,5 years ago. And they have the same earpads. Yet those too are affected.

Companies like Microsoft need a big red button labelled "something is seriously wrong here" that customers can push somewhere. Because frankly, I feel totally lost in the bureaucracy of this monster organization. edit: I've contacted support and they will try to find a solution within a few days. So let's see.

But still. Overall I'll go to other brands in the future. MS has a gigantic bureaucracy. It's not at all efficient.

Hi djaimes,

Thank you for the response and sorry to hear about the conclusion that was given also to you by the live support. For this case, what I can suggest is to check with our authorized third-party retailers near you if they still have the earpads available for the Surface Headphones.

We'll also leave this post open to allow also other members here to share their ideas and inputs on this concern.

Kind regards,
Marrion

Hi djaimes,

Thank you for reaching Microsoft Community. I understand that you need help in getting replacement ear pads for your Surface Headphones.

As much as we would love to assist you on this, but it would be best to reach out to our live support for options available on this and for further assistance. Please try reaching our live support through these steps below:

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You may also see this forum article by Barb Bowman for a more detailed guide in getting phone or chat support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community. In selecting options when reaching live support, please make sure to select "Technical support" under Category.

Kind regards,

Marrion