Share via

Surface Pro 7 does not connect to ethernet using USB-C adapter

Anonymous
2020-01-12T20:58:42+00:00

I  have a new Surface Pro 7 with all the latest updates installed. Wifi connection is working fine.

When I tried to connect to my wired network using a USB-C to ethernet adapter, it works fine the first time I make the connection, but whenever I reconnect I get continuing error messages stating the the "USB device Caused a malfunction" and "Windows no longer recognises this device".

Of course I tried different adapters (2 x StarTech, 1 x Belkin and 1 x UNI). The latter was suggested by Microsoft Support as an approved and tested device. All of them gave the same error.  Using a USB 3.0 to ethernet adapter on the normal USB port works fine.

Microsoft support does not seem to know the answer. I guess there is something wrong with the USB-C driver. Anyone having the same problem or may be a solution?

Surface | Surface Pro | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

19 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-01-14T23:28:02+00:00

    Hi Crest

    No, I do not have (access to) a second Surface Pro 7. So I can not test this. Maybe MS can test this.

    I already uploaded the question with the Feedback hub as Barb suggested.

    However, looking at the post in this feedback hub (huge frustrati****y.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-01-13T17:36:33+00:00

    Hi Barb,

    Thanks for this information.

    However, I am not sure if this will work (and it is very expensive). The last adapter I bought (the UNI) was also recommended by Microsoft Support as being compatible with the Surface Pro 7. It was not.

    Also, I agree that any adapter should work. That is why we have standards for USB-C.

    Roger

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-01-13T11:23:58+00:00

    Hi Barb,

    Thank you for your reply.

    I also think there is a problem with the driver. Disconnecting the adapter does not work properly.

    I have submitted pictures of the adapters in response to Crest's reply.

    Regards

    Roger

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Barb Bowman 80,790 Reputation points MVP Volunteer Moderator
    2020-01-13T11:04:29+00:00

    > I guess there is something wrong with the USB-C driver

    >

    Please use the Feedback Hub App to file a problem report and provide the details

    of the USB-C to Ethernet adapters you used. I am guessing it is a bug.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-01-13T00:57:35+00:00

    Hi {rvelden},

    Thank you for reaching out Microsoft Community.  We apologize for the inconvenience this has caused you.

     Based on my research, the USB-C to Ethernet adapter that works perfect is the one labeled as USB-C to Gigabit Ethernet adapter.  Is this the one you're using? Would you mind attaching the photos of the USB-C to Ethernet adapters you were using that gave you the same error? This is for me to double-check if those adapters can sustain the network connection between your Surface Pro 7 and the internet connection. 

    Please don't hesitate to respond to this thread whenever you're available so I can further assist you.

    Kind Regards,

    Crest_Z

    Was this answer helpful?

    0 comments