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I am not able to make video and audio calls from WhatsApp Desktop app on my Surface Laptop 3

Anonymous
2021-03-22T23:09:18+00:00

As per the Whatsapp recent update, we can make video or audio calls from the desktop app but I cannot do this and it says " Whatsapp cannot find a connected device" Can some one assist me with this issue,

Surface | Surface Laptop | Sound and camera

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  1. Anonymous
    2021-03-22T23:29:53+00:00

    I have tried doing that but I am not able to find WhatsApp under Camera and microphone settings under privacy.

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  2. Anonymous
    2021-03-29T09:55:13+00:00

    I have a Surface Pro 6 and I have exactly the same experience:

    I have uninstalled and reinstalled the WhatsApp desktop app and I have tried to reset the app from within the app settings. Please could you provide me with further guidance?

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  3. Anonymous
    2021-03-22T23:20:19+00:00

    Hello PavanTeja5,

    Thanks for reaching Microsoft Community and posting your concern here.

    In this case, Privacy settings on your device may not be enabled for WhatsApp and needs a permission. Please try to enable it by going to Settings > Privacy. On the left panel, look and select for Camera and Microphone. On the right side, find WhatsApp and make sure that camera and microphone are both toggled enable and allow for the app.

    Let me know how it goes by simply replying on this thread.

    StevenK

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  4. Anonymous
    2021-06-17T18:48:59+00:00

    Yes, solution was only termporal. After I restarted my pc issue reappeared. Honestly I think it is a design issue in the Whatsapp Desktop application. There should be a menu where one could configure the device before the call, because the sound device can only be configured during during the call, but call cannot be started if there is no device selected.

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  5. Anonymous
    2021-06-22T07:40:05+00:00

    I went ahead and reported the matter to WhatsApp Support:

    8 people found this answer helpful.
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