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Best Buy only option for in-person warranty service for MS Surface?

Anonymous
2023-10-07T05:32:39+00:00

Is Best Buy the only option to receive in-person support for warranty work on my MS Surface? MS closed their retail stores so I can't go there, and I can't find any info on in-person repair shops other than Best Buy. Thank you.

Surface | Other

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  1. Anonymous
    2023-10-08T23:11:48+00:00

    Hi Aiolyfe,

    Thank you for reaching Microsoft Community. I understand that you are looking for options to receive in-person support for warranty work on your Microsoft Surface device since Microsoft has closed their retail stores.

    To answer your question, Best Buy is one of the authorized service providers for Microsoft Surface devices. They offer in-person support for warranty work on Surface devices. For other options however, it would be best to reach out to our live support for more details and further assistance. You may reach our live support through these steps:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    In case of difficulties in reaching our live support, try checking this forum article for a more detailed guide: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community (Note: Article is in English; you may use translations in accessing the article.)

    Kind regards,

    Marrion

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