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Hello,
I have lost the USB receiver of my Microsoft Wireless Mobile Mouse 1000. See picture below.
I cannot use the mouse without it. Is there any way to pair the mouse with another USB receiver?
Your help is greatly appreciated.
Thanks in advance.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
so there's no other way or option to use your microsoft wireless mouse if you loose the usb receiver, unlike logitech wireless mouse there;s other option for that case. i had that problem too, i also lost my usb receiver and the thing is there's nothing i can do so i bought another wireless mouse but this time the logitech wireless mouse just in case i accidental lost again the usb receiver i can merge or connect it to other usb receiver.
Answer accepted by question author
Hi RichardDokter,
Thank you for reaching out Microsoft Community. We're sorry to know that you lost the USB receiver for your Surface mouse.
Unfortunately, you cannot pair it to any USB receivers since the mouse and its USB receiver were matched and mated to one another and Microsoft don't have "Unifying Receivers" that will let you pair the Mouse to a different one. In addition, the USB receivers are programed to receive signals only to their partner devices. If you do have additional concerns about it, it would be best to reach out our Microsoft Support Supplemental Parts Department for further assistance.
If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there's anything else that needs to be addressed.
Kind Regards,
Crest_Z
Good to know in future I would rather purchase another brand, by the way I have 2 mirosoft wireless mouse that use to work with 1 receiver so your story about it being paired is non sense anyways thanks for your info other brands are cheaper and offer solutions
Hi RichardDokter,
Thank you for reaching out Microsoft Community. We're sorry to know that you lost the USB receiver for your Surface mouse.
Unfortunately, you cannot pair it to any USB receivers since the mouse and its USB receiver were matched and mated to one another and Microsoft don't have "Unifying Receivers" that will let you pair the Mouse to a different one. In addition, the USB receivers are programed to receive signals only to their partner devices. If you do have additional concerns about it, it would be best to reach out our Microsoft Support Supplemental Parts Department for further assistance.
If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there's anything else that needs to be addressed.
Kind Regards,
Crest_Z
Thank you Richard Dokter,
I had the same problem, so will avoid buying Microsoft devices from now on. Dissapointing Microsoft.
Hi RichardDokter,
Thank you for reaching out Microsoft Community. We're sorry to know that you lost the USB receiver for your Surface mouse.
Unfortunately, you cannot pair it to any USB receivers since the mouse and its USB receiver were matched and mated to one another and Microsoft don't have "Unifying Receivers" that will let you pair the Mouse to a different one. In addition, the USB receivers are programed to receive signals only to their partner devices. If you do have additional concerns about it, it would be best to reach out our Microsoft Support Supplemental Parts Department for further assistance.
If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there's anything else that needs to be addressed.
Kind Regards,
Crest_Z
Thanx for your reply,
In that case that means I have to throw the mouse away.
