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Letter lock

Anonymous
2021-05-10T21:50:45+00:00

My letters on the keyboard are locked. The numbers work and pressing the letter keys initiates the sign in screen to come up, however, the letter keys are locked. How do I unlock them? This is a new Microsoft surface.

Surface | Surface Laptop | Display and screen

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  1. Anonymous
    2021-05-10T22:35:45+00:00

    Hi AaronWard7,

    Thanks for reaching out to Microsoft Community and posting your inquiry.

    We suggest the methods below:

    - Run Surface Diagnostic Toolkit and check Windows Update.

    • Turn off filter keys, go to search bar > search for control panel > open Ease of Access > Change how your keyboard works > then turn off Filter Keys.
    • Turn off sticky keys too on the same keyboard settings. 
    • Refresh keyboard driver. Go to device manager > Look for keyboard driver > right-click and click uninstall > make sure to uncheck the tick box for deleting the driver then restart the device. 
    • Install drivers package. Check the specific OS build of your Windows Settings> System> About. Download the driver and firmware for Surface, choose Surface Laptop 4 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.

    Keep us updated by replying on this thread.

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