Surface pen skipping

Thanks for keeping me posted, JohnMeece.

Since the issue happens even trying multiple pens, then this might be an issue on the device already. At this point, we may need to reimage your device. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset.  You must have at least an empty 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

Format USB Drive:

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

To download the Recovery Image:

1. Visit the page at Surface Recovery Image Download - Microsoft Support
2. Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
3. From the list of Surface devices available, select the device that you need a recovery image for
   Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device
4. Download the recovery image using the button on the page
5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it
2. At the top of the window tap on Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract.

Perform USB recovery image:

1. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.
2. Press and hold the volume-down button while you press and release the power button.
3. When the Microsoft or Surface logo appears, release the volume-down button.
4. When prompted, select the language and keyboard layout you want.
5. Select Recover from a drive or Troubleshoot > Recover from a drive. If prompted for a recovery key, select Skip this drive at the bottom of the screen.

Be sure to select the Troubleshootoption on this screen. Don’t select the Use a device option. If you select the Use a device option, your Surface will reboot from the USB recovery drive again and the reset process will start over.
6. Choose either Just remove my files or Fully clean the drive.

The option to clean the drive is more secure but takes much longer. For example, if you’re recycling your Surface, you should clean the drive. If you’re keeping your Surface, you just need to remove your files. 7. Select Recover.
Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.

In any event the issue still persists after the reimage, then it might already be a potential hardware problem on its display which requires a physical fix. If this happens, kindly contact our support via Contact Us Microsoft Support to seek further options for your device and real-time assistance.

I could not get the download to work, but I did get a reset in. The issue is better but not completely solved. I will have to work with this before I send it in for a repari

Well, the skipping is back so I don't know what to do. If I purchase another surface will I have the same issue???

I did all of the above, and while it seemed to get better, the pen still skips.

The skipping seems to correspond with the pressure and speed of the pen tip.

Any more suggestions?

john

Hello JohnMeece,

Thanks for reaching out to Microsoft Community. I'm sorry to hear about this issue on your device. I understand how concerning it is to have such problem.

In this case, if the issue happens on multiple apps then it might be an issue with the display. Please try these steps and see if it helps.

Force a shut down and restart your Surface

• Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Reinstall the touchscreen driver

• In the search box on the taskbar, enter device manager, and then select Device Managerin the list of results.
• Expand the Human Interface Devicescategory. Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall. Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.
• From the Actionmenu, select Scan for hardware changes.****You may also need to restart your Surface. It will automatically download and install the touchscreen driver when connected to the internet.

Download and install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

If you’re still having a problem, try resetting your Surface. To learn how, see Restore or reset Surface for Windows and follow the recommended steps for "Reset this PC."

Let me know how it goes. I'll wait for your response.

Regards,

StevenK