My Son's Surface Pro 8 has been dropped and now has cracked screen and is slightly bent.

Hello Kelcam,

Thank you for posting in Microsot Community.

I am aware about the damage to your son's Surface Pro 8. Unfortunately, accidental damage is not covered under the standard warranty or the Microsoft Complete for Surface warranty. However, you may still be able to get it repaired through Microsoft's out-of-warranty service.

To get an estimate for the repair cost, I recommend visiting this page How much does out-of-warranty service cost for your Surface device or accessory? - United States - Microsoft Support. The cost will depend on the specific repair needed and your location. Keep in mind that out-of-warranty offers can vary by product and country.

To proceed with the repair, you may follow the instructions from this article Get service for your out of warranty or damaged Surface - Microsoft Support on how to process an online repair.

I hope this information helps!

Kind regards,

Lavenia

I totally understand your point, Kelcam. We advise users to use the same account when responding to threads to ascertain the poster's ownership.

Despite our best efforts, we are unable to assist you with warranty or repair concerns due to our limited understanding of these procedures. Guides for troubleshooting can be obtained from the community team. However, our live support team is the ideal place to handle any repair concerns, so we advise contacting them for more help with this. You may reach out to our live support team following the instructions below:

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

You may also check this post from Barb Bowman and follow the steps with screenshots on how to reach out to our technical support team: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community.

Hi Lavenia,

Thank you so much for such a fast reply and your advice as I really appreciate you taking the time to help me.

I completely understand it unfortunately isn't covered as was an accident and I have looked at all the website pages but I'm still confused as my scenario isn't really outlined.

I think the screen is completely broken and I don't think it will be able to be fixed therefore I have a feeling I would be offered a refurbished device as the solution but I would like to know how much that would be first as it might cost me less to get a refurbished one myself if I can find good deals (as still have the keyboard and case in good condition to save time and postage or a just buy a cheap (different brand device) just to get him back on a computer for school so that he doesn't miss too much time as the teacher do most of the lessons using it etc. I'm really hoping Microsoft can help me though as it would be much better to go through them if possible.

Is there a way I can call someone and explain my problem to them over the phone as I'm still very confused about what I should do especially that it's not covered and just really need to know a quote before I send it away.

Fingers crossed you or someone else might be able to point me in the right direction. I also know the only walk in shops are in Sydney I think and I'm in Perth so unfortunately I can't take it in personally.

Thank you so much once again in advance for your time and helpfulness.

Kind regards

Kelcam