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My daughter’s surface is locked to a school account, it’s a private surface, the school has now closed down and we can’t reset the surface.

Anonymous
2024-09-15T22:27:19+00:00

Personal surface that the school added a Microsoft account to. The school has now closed down and there is no IT team to remove the software they installed, how can we reset as we need the surface for the new school.

Surface | Surface Pro | Install and update

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  1. Anonymous
    2024-09-22T15:35:34+00:00

    How do we do that when the surface doesn’t have a usb capability??

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  2. Anonymous
    2024-09-16T02:43:42+00:00

    Hello, julia macneil stevens.

    Welcome to Microsoft Community!

    After reading your description, I understand that your daughter's Surface Pro 8 is restricted by her school account and you guys are currently looking to reset this Surface.I will share with you the following process to reset your Surface Pro 8.

    We will reset it with the help of a USB recovery drive. You can visit the below link to get the recovery image of Surface Pro 8:

    Surface Recovery Image Download - Microsoft Support

    After creating the USB recovery drive, I will go ahead and share with you the link to the following recovery step-by-step guide:

    Creating and using a USB recovery drive for Surface - Microsoft Support

    Finally, let me kindly remind you here that before performing a reset, please back up as much as possible of the content and data in that device that is important to your daughter.

    If you encounter any problems during the reset process, please don't hesitate to let me know, I'm here to support you.

    I wish you all the best.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

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