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USB CD/DVD Drive not working - keeps ejecting disks

Anonymous
2020-07-04T17:19:42+00:00

I've tried every thing I've found while searching, so maybe someone has a new idea...

I have Surface Pro 4 with docking station. The DVD drive is LG AP70NS50. Same behavior whether connected to dock or directly to the Surface's USB port.

Inserting disk will spin up, but then eject.  This occurs with every CD/DVD I've tried. After trying numerous fixes, I bought a new drive, and it also does not work. It does work on another computer

The drive shows in file explorer and device manager, which reports "device is working properly." Liar. 

Things I've tried with no joy:

  • uninstalled drive in device manager/reboot
  • uninstalled USB controllers in device manager/reboot
  • clean boot disabling all non-microsoft services thru msconfig as well as all startup programs
  • regedit atapi controller0 suggestion found on forum
  • regedit look for "upperfilters" "lowerfilters" suggested in another forum post - mine had neither so I couldn't delete as suggested
  • probably some other stuff that I've forgotten

Ideas?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2020-07-05T12:42:39+00:00

    The drive (LG AP70NS50) has always worked without separate power, so I don't think that was the issue.

    In any event, the new drive is now working. Not sure what caused it start working, so I can't supply the fix. It started working after I plugged both the new and old drives into USB ports. I had tried re-assigning the drive letter previously, so I don't think that had anything to do with it. 

    My dock is the one for Surface Pro 4 - the little brick-looking thing. Again, the problem occurred regardless of using ports on dock or the Surface directly, but I'll look into that firmware update you mentioned.

    Thanks.

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  2. Anonymous
    2020-07-15T02:21:34+00:00

    Hi MrEos,

    Thank you for the response and I apologize for the delay in getting back.

    Probably just an issue with some of the drivers on the device since it was working fine before. Please try to run these steps below and see if it helps:

    1: Run Surface Diagnostic Toolkit and check Windows Update

    2: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Pro 4 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    3: Run System File Checker Tool in Windows 10

    Kind Regards,

    Marrion Y.

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  3. Anonymous
    2020-07-05T00:20:11+00:00

    Hi MrEos,

    Thank you for reaching out to Microsoft Community.

    May I know what is the make and model of the new drive you bought?

    It appears that the drive is not getting enough power supplied from the port for it to run. You'll need a Y type USB cable in connecting your drive to the Surface. Using a Y USB cable, you'll plug in the extra end to the USB port on the power supply brick of your Surface Pro 4 which will provide around 5watts of power to your drive.

    For the docking station, I would like to make sure on this. Is this a Surface Dock or the older Docking Station? You may refer to this page to Identify your Surface Dock. If it is the Surface Dock, please try to Update your Surface Dock and see if it helps.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion

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