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Surface Pen tip is not working, but the pen is paired/connected and working with the eraser. Tried everything, but no solution

Anonymous
2022-01-23T21:16:24+00:00

I have a Surface Go 2 and a normal Surface Pen. Both are working well initially, but recently, I've been having this issue with my pen tip not working.

Beforehand, my pen nib broke, so I bought a replacement pack with 3 other tips. When I tried on the nibs, they all seemed to work perfectly with the drawing program I use.

But my pen tip wasn't completely broken, just the black part where it handles the sensitivity, but I still had to replace it regardless.

After replacing it, it worked for a couple of days, until I updated my laptop through the settings page.

It was updated, my pen stopped working but registered as connected/paired.

The pen eraser worked and registered as an eraser on OneNote and the whiteboard app, but there was no cursor for the nib. I also tried replacing the nib with the original broken one that still worked, but nothing appeared.

I tried to update the pen driver and the windows driver, troubleshooting, diagnostic apps, downloading other drivers and uninstalling ones, and having to restart but nothing seems to be working.

The unexpected dysfunctionality of my pen frustrates me so much since I'm trying to finish an art project due in less than two weeks! Please help!

Surface | Surface Go | Display and screen

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  1. Anonymous
    2022-04-04T00:26:02+00:00

    Thank you for posting your inquiry here in Microsoft Community, Kimberlie Gonzalez.

    I'm sorry to hear about the Pen issue. I can definitely feel how important this pen, specially for a project. I will do my best to assist.

    May I confirm what type of Surface Pen you are using? You may use this article to help you identify the pen that you have: Identify your Surface Pen and features.

    Please perform the methods below;

    - Run Surface Diagnostic Toolkit and check Windows Update.

    • Run the Using System File Checker.
    • Reseat the pen tip, and test on the app.
    • Try to change the battery of the pen and see how it goes.

    If the issue still persists, please reach out to the Customer Support to get a replacement Surface Pen. Visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support. If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.

    What "Test on the app"?

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  2. Anonymous
    2022-01-24T16:26:46+00:00

    Thank you for posting your inquiry here in Microsoft Community, Kimberlie Gonzalez.

    I'm sorry to hear about the Pen issue. I can definitely feel how important this pen, specially for a project. I will do my best to assist.

    May I confirm what type of Surface Pen you are using? You may use this article to help you identify the pen that you have: Identify your Surface Pen and features.

    Please perform the methods below;

    - Run Surface Diagnostic Toolkit and check Windows Update.

    • Run the Using System File Checker.
    • Reseat the pen tip, and test on the app.
    • Try to change the battery of the pen and see how it goes.

    If the issue still persists, please reach out to the Customer Support to get a replacement Surface Pen. Visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support. If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.

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  3. Anonymous
    2022-01-28T17:52:22+00:00

    I appreciate the confirmation, Kimberlie Gonzalez. In case there are issues, please feel free to create a new post.

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  4. Anonymous
    2022-01-25T01:10:45+00:00

    Something made it work again, but I legitimately do not know what caused it to work again.

    I did end up upgrading to the Windows 11 update today, but it did not work until this afternoon.

    Beforehand, I performed the windows update with its surface diagnostic, it did not work. But after an update, I think it may have worked but I cannot be for certain.

    I was unable to perform the system file checker but beforehand it didn't work.

    I did try the surface app to test the sensitivity and it does work but I am worried for it to not work again, thank you though. I'll let you know again if it happens.

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