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Cannot run app that I downloaded to connect to my kids leapfrog start unless I switch out of S mode?

Anonymous
2022-12-03T15:23:24+00:00

I have a Mircosoft Surface laptop Go w/ Windows 11 home in S mode. I went on leapfrogs website & downloaded the

"LeapFrogConnectSetup_LeapStart.exe"

The OS will not allow this file to open & run unless I change my settings out of S mode. S mode claims it will lower the smooth performance & security of the laptop. Can you please provide me some guidance on this issue that's occurring?

Thank you

Surface | Surface Go | Safety and security

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  1. Anonymous
    2022-12-03T17:46:49+00:00

    Hi KSDB7415,

    Thank you for reaching Microsoft Community.

    Windows 11 in S mode is a version of Windows 11 that's streamlined for security and performance, while providing a familiar Windows experience. To increase security, it allows only apps from Microsoft Store, and requires Microsoft Edge for safe browsing. You cannot install third-party software such as downloading software from other websites or using conventional software installer. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S Mode is free and you would end up with Windows 11 Home, however, if you make the switch, you won't be able to go back to Windows 11 in S mode. 

    If you want to switch out of S mode, you may follow below instructions.

    1. On your PC running Windows 11 in S mode, open Settings > System > Activation.
    2. In the Switch to Windows 11 Prosection, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
    3. On the Switch out of S mode(or similar)****page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.

    I wish you all the best and keep safe!

    Kind regards,

    Lavenia

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  2. Anonymous
    2022-12-06T19:44:34+00:00

    Hi KSDB7415,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding. 

    Respectfully,

    Lavenia

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