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I am trying to access the bios through settings>system>recovery>Advanced startup. When it restarts, it goes to the repair screen instead of allowing me to enter the bios setting. The error code 0xc0e90001 pops up, and when I also try to press the Windows key for Uefi firmware settings, nothing happens either.
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Answer accepted by question author
Thank you for reporting the issue. A fix is available through Windows Update. For more information about this update see KB5053117: Safe OS Dynamic Update for Windows 11, version 24H2 and Windows Server 2025: January 28, 2025
Update April 25, 2025: This update replaces the previously released update. KB5057781: Safe OS Dynamic Update for Windows 11, version 24H2 and Server 2025: April 25, 2025 - Microsoft Support
Hello, I have the same error on my Samsung Galaxy Book 4 Edge whenever I try accessing any recovery environment, and I can't do a clean-install as it has a Snapdragon X Plus CPU...
Hello, Jose Mauricio-Cruz.
Welcome to Microsoft Community!
Typically we would recommend that users access the BIOS/UEFI setup for recovery in the following ways:
You can adjust the UEFI settings only during system startup. To load the UEFI firmware settings menu:
How to use Surface UEFI - Microsoft Support
Perhaps you can let me know what problems you are experiencing with your device to warrant going into UEFI to fix it and I can share more ideas with you.
And from the pictures you have provided so far, your device may need to be restored. For your possible needs, I will share the steps to recover your device here:
We need to access the following site to get a dedicated image file for the Surface to create the recovery drive:
Surface Recovery Image Download - Microsoft Support
Get it by logging into your account and entering your device's serial number:
After completing the creation of the recovery drive, continue to refer to the guidelines in the following link to complete the recovery operation:
Creating and using a USB recovery drive for Surface - Microsoft Support
The link shows us a complete demo video and key textual guidelines:
The above is a process to recover a device via USB recovery media.
Of course, I would like to further confirm with you the current problem you are experiencing and provide you with further assistance.
Best Regards.
Leo.L - Microsoft Community Support Specialist
Can you advise how I get the new download to run once I have downloaded this. I cant get it to work .Its in my downloads
I get identical recovery screen on my Surface Laptop 7 w/ Snapdragon X Plus. Brand new. Same error message. Windows key also does nothing. Should I be concerned? Does my device really need to be repaired?
I was also trying to get into the bios via the recovery screen because I read somewhere that bios shows more information if accessed this way as opposed to volume up/power button method.
Thanks.
