My brand new Microsoft Laptop iss confusing @ and ". Is there a quick fix?

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My brand new Microsoft Laptop iss confusing @ and ". Is there a quick fix?

Anonymous

Opened up my new laptop to set up. Could not even start with my email, when you can't enter @. Finally worked out that I could use the " key. Have I bought a dud?

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Answer 1

Hi PosieH,

Welcome to Microsoft Community.

It sounds like there might be a keyboard layout or language setting issue on your new laptop, causing the @ symbol to be mapped to the " key and vice versa. This isn’t uncommon, and you haven’t bought a dud! You can usually resolve this by adjusting the keyboard layout settings. Here’s a quick fix:

Check the Keyboard Layout:

Go to Settings > Time & Language > Language & reign.- Under Preferred languages, click on your language (likely English (US) or another variant) and then click on Options.- Under Keyboards, ensure you're using the correct layout for your region. For example, if you're using a U.S. keyboard, it should say "English (United States)". If it's set to a different layout (like UK or Canadian), that might be causing the confusion between @ and ".

Switch Keyboard Layout:

You can quickly switch the layout by pressing Alt + Shift or Windows key + Space to cycle through the available keyboard layouts.

Test Again:- Once you've ensured the correct layout is selected, try typing again and see if the @ symbol is in its usual place.Let me know if this resolves the issue or if you'd like further guidance! Your Sincerely Hahn. W - MSFT | Microsoft Community Support Specialist

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My brand new Microsoft Laptop iss confusing @ and ". Is there a quick fix?

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