Surface Pro 7 charger randomly stops working

Same problem here with a Surface Pro 6. Charging was OK for 6 months or so, after that problems occurred. Sometimes I have to unplug/plug it 20 times before it starts charging. Have tried about every ritual to see if I can find something reproducible. In the beginning, also the USB port didn't provide any power when the issue arose.

Last week while on vacation, I found a ritual that appeared to work every time. I first reset the charger by unplugging it for 10 seconds, both ends. Then I connected my USB smartphone to it and connected the charger to mains. The phone starts charging. Then I waited a bit and connected the magnetic connector to the Surface, which started charging too. After that, I could unplug the phone and the Surface continued to charge, every time.

But yesterday, that stopped working too. When the phone is charging and I connect the Surface, the charger stops completely, both phone and Surface don't charge anymore.

I will try the suggestions and buy an off brand charger, no way I'm paying another $100+ to MS for an unreliable replacement.

I have had a lot of issues with the Surface, also SD card drivers and other stuff, this is a substandard product in a nice packaging.

I use the USB port on the side of the charging brick to charge my phone and headphones sometimes. I've never felt the brick get too hot but the USB port definitely charges much faster than using a regular USB and power brick into a 110V outlet. If yours gets very hot then it further adds to the inconsistencies in manufacturing of their charging bricks.

I've noticed that whether the charger is OEM from microsoft or aftermarket from 3rd party sellers, there is random, intermittent discontinuation of charging to the surface pro. From reading this thread, this issue ranges all the way from the Surface Pro 3 to the current Surface Pro 7 and I experience this issue as well. Microsoft initially told us to update the drivers and send in the laptops for "repair" but no solution is ever offered or and their repairs never worked as the problems always returned.

Their representatives on this forum completely gave up responding to posts in this thread complaining of the exact same issue. It's honestly disturbing that this is their way of handling consumer affairs. I went from losing faith in this company to flat out giving up on buying another microsoft product again.

Hello,

After reading all these people with the same problem it appears that this is a endemic problem with the SP7.

I have 4 different chargers and none work, but only at times, one or another might or might not work randomly. I have everything suggested without success. This indicates that the problem is with the SP7 - not the charger.

Why has MS not addressed this problem with a solution?

Do they not want us to buy another one?

My unit is still under guarantee -

Speak up MS - this is not a time to be silent - This wont go away. PPL do not have money to run around buying this and that because you are selling faulty equipment.

I AM WAITING TO HEAR FROM YOU!!! But I wont wait for much longer. There are many better and less expensive possibilities out there.

Fed up,

Philip.

John can we plz get a formal response from Microsoft based on the long history of complaints you can see here from the past several months? This is a serious problem.