battery icon in lower right screen tray says "weak charging state, check power charger"

Hi Roddy,

I thought it would be helpful to point out that the power supplies are not the same for Surface Pro 8 and Surface Pro 3. Surface Pro 8 requires 60W and Surface Pro 3 requires 31W. If you use the lower powered supply on the Surface Pro 8, the error you are seeing would be expected.

More for at Surface power supplies and charging requirements - Microsoft Support

Hope this helps,

Greg

Hi, are you using the original charger from your S8?

First, try to uninstall the USB Hub devices from Computer Management and install the latest drivers from Microsoft website.

Second, Surface 8 can be charged via USB-C and Surface proprietary port. Do you have a USB-C charger or Surface proprietary port charger ?

You can try both depending on your charger, if have a USB-C currently buy a Surface adaptor and test it via that port.

Third, Try another 65W USB-C charger and if it works go get the charger back in warranty if possible else use another charger.

Thank you for sharing your insights, Greg [MSFT]. It is really helpful to me.

@Roddy Sloss. I agree with Greg's comments. While the Surface Pro 3 PSU has a total power of 31W, the Surface Pro 8 takes 60W to charge. The error notice may indicate that the PSU is being utilized at a lower wattage. 

You can review the supporting documentation for what Greg shared above for more information.

Hi Roddy Sloss,

Thank you for posting in Microsoft Community.

I understand that you’re having trouble with your Surface Pro's battery. If the battery icon on your Surface Pro 8 is showing a "weak charging state" message, it could indicate that your laptop is not receiving sufficient power from the charger. Here are some steps you can take to troubleshoot the issue:

1. Use the Original Charger: Ensure that you’re using the charger that came with your laptop. Sometimes using a different charger can lead to slower charging or other issues.
2. Make sure that the charging cable is securely connected to both the Surface Pro 8 and the power outlet.
3. Try using a different power outlet to see if the issue persists.
4. If possible, try using a different charging cable to see if the issue is with the cable.
5. If the issue persists, try restart your Surface by following these steps:
   1. Shut down your Surface Pro 8.
   2. Hold down the power button for 30 seconds.
   3. Release the power button and wait for a few seconds.
   4. Press the power button again to turn on your Surface Pro 8.
6. Run Surface Diagnostic Toolkit and check any pending updates available. You may also check optional updates available. See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)
7. Remove and reinstall battery driver. From Device Manager, expand the Batteries category. Double-tap or double-click your battery driver (Surface battery), select the Driver tab, and select Uninstall > OK.  Then restart your device.

If none of these steps resolve the issue, kindly give answers to the following questions so we can further isolate your issue and formulate appropriate troubleshooting steps.

• May I know what build version of Windows you are currently running?
• Would you mind sharing a screenshot of the error?
• When did this issue started?
• Were there any changes made prior to this happen?

I hope the provided solution works for you. I look forward to hearing from you.

Kind regards,

Lavenia

Windows 11 Version 23H2 for x64-based Systems (KB5031455)

Nov 13, 2023

Hello Lavenia

Thank you for responding.  I tried each of the 7 steps you suggested without a resolution.  Other information requested is above.

Further, I have two Surface Pro laptops, an 8 and a 3.  Both have the same power charger.  The problem appears on both PCs if I use the Surface Pro 8 power charger and the problem does not appear if I sue the Surface Pro 3 power charger.  I reported the issue to Microsoft as I am under warranty and they are sending a new power charger that has not yet been received.

Roddy Sloss

Hi Roddy Sloss,

Thank you for posting in Microsoft Community.

I understand that you’re having trouble with your Surface Pro's battery. If the battery icon on your Surface Pro 8 is showing a "weak charging state" message, it could indicate that your laptop is not receiving sufficient power from the charger. Here are some steps you can take to troubleshoot the issue:

1. Use the Original Charger: Ensure that you’re using the charger that came with your laptop. Sometimes using a different charger can lead to slower charging or other issues.
2. Make sure that the charging cable is securely connected to both the Surface Pro 8 and the power outlet.
3. Try using a different power outlet to see if the issue persists.
4. If possible, try using a different charging cable to see if the issue is with the cable.
5. If the issue persists, try restart your Surface by following these steps:
   1. Shut down your Surface Pro 8.
   2. Hold down the power button for 30 seconds.
   3. Release the power button and wait for a few seconds.
   4. Press the power button again to turn on your Surface Pro 8.
6. Run Surface Diagnostic Toolkit and check any pending updates available. You may also check optional updates available. See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)
7. Remove and reinstall battery driver. From Device Manager, expand the Batteries category. Double-tap or double-click your battery driver (Surface battery), select the Driver tab, and select Uninstall > OK.  Then restart your device.

If none of these steps resolve the issue, kindly give answers to the following questions so we can further isolate your issue and formulate appropriate troubleshooting steps.

• May I know what build version of Windows you are currently running?
• Would you mind sharing a screenshot of the error?
• When did this issue started?
• Were there any changes made prior to this happen?

I hope the provided solution works for you. I look forward to hearing from you.

Kind regards,

Lavenia