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Surface Pro 7 with Intel Wi-Fi 6 AX201 Keeps Disconnecting from Wi-Fi

Anonymous
2020-09-25T20:15:58+00:00

Hi!

Need help. My computer disconnects from the Wi-Fi about once an hour. It will take a minute or two to reconnect by itself (it will say Can't connect to this network in the interim). Awful because this drops Zoom calls. 

Please help! So odd from a newly purchased device! It's the only one experiencing this issue among the different devices in my home. 

Here is the router: https://e.huawei.com/en/products/enterprise-transmission-access/access/onu/echolife-eg8245h5

Send help. This is ruining my experience for an otherwise impressive device. 

-Leo

Surface | Surface Pro | Network

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  1. Barb Bowman 80,785 Reputation points MVP Volunteer Moderator
    2021-02-04T17:17:41+00:00

    Occurs both on 2.4Ghz and 5Ghz network. Already confirmed it's not an issue from the wifi router since all other devices (phones, Surface Pro 3) do not experience this issue.

    So, the original poster had an older router that didn't even support 802.11ac. And I think that while your other devices connect and maintain connections without any issues, none of them have the newest 802.11ax (WiFi 6). Older routers are not always forward compatible with newer standards. -

    From personal experience - I've got a ton of devices. SP3/SP5, iPhone XS, iPad Air, tons of smart home devices and so on. My new SP7+ (has the same Intel 201AX as the SP7) had issues with a fairly recent 802.11ac dual band router. My older devices (some of them, not all, and I have yet to analyze which chipsets had connectivity issues) had some issues with a new 802.11ax router (which probably will get resolved down the road with firmware updates for the 802.11ax router for backwards compatibility). So, I took my newer 802.11ax router and changed it to access point mode and plugged in into the older router so that the older router continued to be the edge device and handle DHCP, etc. Then, I connected the SP7+ to the AX WiFi and left the others on the older 802.11ac wifi. All devices are very happy.

    TLDR; bottom line is that some older routers before the launch of the 802.11ax
    standard may have issues with WiFi 6 devices.

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  2. Anonymous
    2020-12-03T02:38:29+00:00

    I just ended up going on the 2.4GHz Wi-Fi network instead of the 5GHz network, which seems to have helped

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  3. Anonymous
    2020-10-06T13:24:49+00:00

    i have the same exact problem leo. and getting in touch with microsoft is damn near impossible. we should have went with apple. there customer service prob isnt much better but atleast there products are more reliable then this BS.

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  4. Anonymous
    2020-12-02T19:28:51+00:00

    I have the same issue on a Surface Laptop 3

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  5. Anonymous
    2020-10-13T17:05:34+00:00

    I have the exact same problem as well. Drops wifi - then returns after a few minutes. I have my other Surface Pro (5) side by side and the 5 does not drop. It's not the router as other devices in my house do not drop. But nothing of note from Microsoft. I am trying to determine if it happens only on my 5g connection (I'm next to the router to signal is strong) or the lower grade connection. Thoughts?

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