Bluetooth is gone on windows 11 pro

Hi Kobiljon Kamolov,

We value your contribution to the Microsoft Community. I understand that you’re facing issues with Bluetooth on your new Surface Laptop 5 running Windows 11. Let’s troubleshoot this together! Here are some steps you can try:

1. Run the Bluetooth Troubleshooter:
   • Press the Windows key, type Troubleshoot, and select Troubleshoot Settings.
   • In the settings window, scroll down to find Bluetooth.
   • Click on Bluetooth and then click Run the troubleshooter.
   • Follow the on-screen prompts.
   • After the troubleshooter completes, restart your system and check if the Bluetooth icon has reappeared.
2. Check Bluetooth Support Service:
   • Press Windows Key + R, type Services.msc, and hit Enter.
   • Look for “Bluetooth Support Service”.
   • Set it to start and then right click select properties> set the startup type to Automatic.
   • Go to Device Manager, expand Bluetooth, and look for the installed Bluetooth driver.
   • Right-click and choose Update driver.
   • Select “Browse my computer for drivers” and then “Let me pick from available drivers”.
   • Choose an older driver version and apply it.
   • Restart your device and check if the Bluetooth issue persists^.^
3. Restart and Reconnect:
   • Sometimes a simple restart can resolve Bluetooth issues. Shut down your computer, unplug it for 30 minutes, then plug it in again and turn it on.
4. Check for any update available. Please click on settings>Windows update> check for updates and install any update available. Then restart the Surface if the device asks to restart to apply changes.
5. Download and install the driver pack on your Surface device. This will help us update the hardware firmware of the device.
6. Once the installation is complete restart the Surface to apply changes.

If still persists, we will reset the Surface device back to default to clear out that this is not a software related concern.

Let me know if you have any further questions or concerns.

Kind regards

Christopher.

Hi , thanks for a reply . IT is stil an issue , is there any way to just download a bluetooth driver itself if it is where can i download that fits for my microsft surface 5 laptop with windows 11 pro ? Thanks

Hello Kobiljon Kamolov

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com) Thank you for understanding.

 Regards,

Christopher

Hi Kobiljon Kamolov,

Regarding the situation where the Bluetooth driver is entirely absent from the device manager, the most suitable course of action is to perform a reset on the Surface device using either the recovery image or the built-in reset option. Unfortunately, it is not possible to download a Bluetooth driver specifically for the Surface Laptop 5, as the necessary driver is included with the operating system.

To Download USB Recovery Image - Surface Recovery Image Download - Microsoft Support  

REQUIREMENTS:

To ensure compatibility with your Surface device, it is recommended to use a USB flash drive with a minimum storage capacity of 16 GB to 32 GB and format it to FAT32. If the storage capacity exceeds 32 GB, it is not possible to format it to FAT32 as only XFAT and NTFS options are available. Please note that if a USB flash drive is formatted to XFAT or NTFS, it will not be detected on your Surface device.

NOTE: Creating a recovery drive will erase all existing files that are stored on the SSD drive. Make sure to transfer any important data on your USB flash drive to another storage device before you proceed.

Once the download is complete, create a folder on your desktop and rename it to ‘recovery’. Extract the recovery image to the folder you created on your desktop. After the extraction is complete, select all the files in the folder and copy and paste them directly to your USB flash drive. Do not copy the folder directly to the USB. Once the copying is done, remove the USB and connect it to your Surface.

When you are ready, please click this link Creating and using a USB recovery drive for Surface - Microsoft Support to follow the step on how to use the recovery image.

Thank you for your understanding.

Kind regards,

Christopher.