Share via

Can I use "Dell D6000" dock station with "Microsoft surface pro 9" via USB C ?

Anonymous
2024-05-07T01:06:45+00:00

Hi.
I have bought a surface pro 9 recently. I have a setup with Dell D6000 universal dock station with multiple monitors. When I was connecting the USB-C of my D6000 to surface pro 9 It showed a warning that use the charger that came with surface pro. The **** station is slowly charging the surface pro. You find the notification in the following image.

And I am also seeing the yellow sign on my battery. [attached photo].

So, when I connect the real charger of surface pro-9, then the yellow warning sign is gone from the battery.
I asked copilot, it said that I have to connect both the USB-C and charger to avoid the slow charging issue. My question is If i use it too much or like more than 10 hours a day, is it going to impact the battery health?

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-05-07T08:08:47+00:00

    Hello Sk Azmaeen,

    Welcome to Microsoft Community.

    Please allow me to answer your questions briefly and clearly.

    1. Can I use "Dell D6000" dock station with "Microsoft surface pro 9" via USB C ?

    We do not recommend that users use third-party docking stations, as this may lead to incompatibility issues. We only recommend Surface users to use Surface-specific docking stations:

    Buy Microsoft Surface Dock 2 – Microsoft Surface

    Buy Surface Thunderbolt™ 4 Dock (Ports, Compatibility, Price) - Microsoft Store

    Buy Microsoft Surface USB-C Travel Hub (Ports, Compatibility, Price) - Microsoft Store

    2. Why is there a slow charge warning on the Surface, but when I connected the power adapter, the warning disappeared.

    This is mostly because you are not connected to the Surafce Pro 9's dedicated power adapter via the Connect port link, but your DELL dock is connected to the monitor, and the monitor is connected to the power supply. This causes your Surface to detect power via the USB port and lets the Surface Pro 9 determine that you may be charging via the USB port at this point, but because the power is already consumed by the display, this prompt appears.

    When you Connect the Surface Pro 9 charger, the problem doesn't exist, because Connect port charging is prioritized:

    USB-C and Fast Charging for Surface - Microsoft Support

    Therefore, Copilot's answer is actually right.

    3. If I use it too much or like more than 10 hours a day, is it going to impact the battery health?

    If you would like to extend your battery life as much as possible, please allow me to share with you some information from the following links:

    Maximize your Surface battery life - Microsoft Support

    Caring for your Surface battery - Microsoft Support

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2024-05-17T03:27:52+00:00

    Hi Sk Azmaeen,

    May I ask whether my reply has answered your doubts?

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

    0 comments