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Surface Laptop Go 2 doesn't charge

Anonymous
2024-05-30T12:47:03+00:00

I have a Surface Laptop Go 2 with an empty battery. I want to charge it so I plug in the charger. When I do this the LED of the charger turns on for five seconds then turns off, turns on for five seconds then turns off... and again, and again. As this is blinking, I'm assuming that the laptop is taking charge but when I turn it on it always shows a battery indicator indicating that the battery isn't charged.

Is there a way to fix this and to make the computer charge again?

Surface | Surface Go | Power and battery

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  1. Anonymous
    2024-05-31T06:44:37+00:00

    This is working with another USB-C charger so the problem comes with the original charger.

    Thanks.

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  2. Anonymous
    2024-05-31T02:17:50+00:00

    Hi Raphael,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I'm sorry to hear that you're experiencing issues with your Surface Laptop Go 2 not charging. Here are some troubleshooting steps you can try:

    • Check the charging cable: Make sure the charging cable is securely plugged into both the power outlet and the Surface Laptop Go 2. Also, check for any damage to the cable or the charging port on the laptop.
    • Reset the Power Connector:
    • Unplug the power connector from your Surface Laptop Go 2.
    • Plug it back in, but turn it over this time.
    • Check if the LED on the charger stays on.
    • Wait for up to 10 minutes to allow the device to start charging.
    • Try a different charger: If you have access to another Surface charger, try using it to see if it charges your device. USB-C and Fast Charging for Surface - Microsoft Support
    • Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support

    Hopefully, we can get your Surface Laptop Go 2 charging properly again! I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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