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Microsoft mouse not working

Anonymous
2024-12-24T20:06:58+00:00

sure thing! here’s a more detailed and professional version of your paragraph:

Hello,

I recently purchased a Microsoft Ergonomic Mouse, but unfortunately, it is not functioning as expected. Despite being recognized by Windows, the mouse does not respond or operate correctly.

Here are the troubleshooting steps I have attempted so far:

  1. Updating drivers through Device Manager: I ensured that the mouse drivers are up-to-date, and I currently have the latest version installed.
  2. Using the Microsoft Mouse and Keyboard Center: I installed and utilized this software to configure the mouse, but the issue remains unresolved.

Although the device is detected and recognized by the operating system, these steps have not resolved the problem. I would greatly appreciate further guidance or suggestions on how to proceed.

Thank you for your assistance.

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2024-12-25T02:34:23+00:00

    Hi Alex, 

    Welcome to Microsoft Community.

    Thank you for providing the detailed description of your issue. It sounds like you've already tried several troubleshooting steps. Here are a few additional suggestions that might help:

    • Safe Mode, which starts Windows in a limited state, where only the bare essentials services and drivers are started. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings, basic device drivers, and services as possible causes. Windows startup settings - Microsoft Support
    • Try Another Device: Connect the mouse to another computer to see if the issue persists. This can help determine if the problem is with the mouse or your computer. If none of these steps fix the problem, you might consider contacting Microsoft Support, or if it’s a hardware issue, you might need to replace your mouse. Contact Us - Microsoft Support

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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